Taquiese Redmond
Durant
Summary
Experienced in coordinating transportation schedules and routes, ensuring timely service delivery in patient care environments. Proficient in utilizing dispatch software and GPS tracking to monitor vehicle locations and optimize operations, effectively managing high volumes of incoming requests. Demonstrated ability to maintain accurate records and prioritize tasks based on urgency and customer needs, contributing to efficient service coordination. Collaborated with various departments to enhance operational workflows and improve overall service delivery.
Overview
21
21
years of professional experience
Work History
Dispatcher
Trident Care
Chelmsford
01.2025 - Current
- Coordinated transportation schedules and routes for patient care services.
- Communicated effectively with staff and medical personnel to ensure timely service.
- Monitored vehicle locations using dispatch software to optimize operations.
- Managed incoming requests from healthcare providers for patient transport.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Lab Specialist
Trident Care
Brockton
01.2023 - 01.2025
- Documented test results accurately in electronic health records systems.
- Collaborated with colleagues from different departments on interdisciplinary projects.
- Assisted customers with inquiries via phone and email.
- Processed orders and managed customer accounts efficiently.
- Resolved complaints and provided solutions to enhance customer satisfaction.
- Collaborated with team members to improve service delivery strategies.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Secretary
Buchanan masonry llc
Ocean Springs
01.2015 - 01.2024
- Managed office communications and coordinated schedules for construction projects.
- Organized and maintained project documentation for masonry operations.
- Assisted in preparing contracts and proposals for client projects.
- Coordinated meetings between contractors, suppliers, and clients effectively.
- Handled incoming inquiries and directed them to appropriate team members.
- Maintained inventory of office supplies and ordered materials as needed.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Camp Counselor
Salvation Army Camp
Lexington
06.2014 - 08.2014
- Supervised daily activities and ensured safety of campers at Salvation Army Camp.
- Organized recreational events to promote teamwork and social skills among participants.
- Facilitated group discussions to resolve conflicts and encourage personal growth among campers.
- Led outdoor education sessions, teaching survival skills and environmental awareness.
- Collaborated with staff to develop engaging program schedules for diverse age groups.
- Trained new counselors on camp policies, safety protocols, and activity facilitation techniques.
- Maintained equipment and supplies, ensuring readiness for all scheduled activities and events.
Customer Service Representative
Sears
Greenville
01.2012 - 01.2013
- Assisted customers with inquiries via phone and email.
- Processed orders and managed customer accounts efficiently.
- Resolved complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and services offered.
Associate
Toys"R"Us
Jackson
01.2009 - 06.2011
- Assisted customers in locating toys and providing product information.
- Collaborated with team members to maintain organized store displays.
- Processed sales transactions using point-of-sale systems efficiently.
- Trained new associates on merchandise handling and customer service techniques.
- Monitored inventory levels and communicated restocking needs to management.
- Resolved customer complaints by providing effective solutions and support.
Sales Associate
Buckle
Biloxi
06.2009 - 10.2009
- Maintained product displays to ensure an attractive shopping environment.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to meet daily sales targets.
- Educated customers on promotions and loyalty programs available.
- Handled inventory management and restocked merchandise as needed.
- Resolved customer inquiries and complaints with effective communication skills.
Legal Assistant
Justice Court
Lexington
05.2004 - 08.2004
- Assisted attorneys in preparing legal documents and court filings.
- Maintained organized case files and updated legal databases regularly.
- Coordinated communication between clients, attorneys, and court personnel.
- Drafted correspondence and notices for court-related matters promptly.
- Facilitated the collection of evidence and exhibits for trials and hearings.
Education
High School Diploma -
J J McClain High School
Lexington, MS05-2006
Business And Computer Technology Certification - Business And Computer Technology
Holmes County Vocational Center
Lexington, MS05-2005
Some College (No Degree) - General Studies
Holmes Community College
Goodman, MSSkills
- Dispatch software
- GPS tracking
- Route optimization
- Data entry accuracy
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Prioritization skills
- Scheduling loads
- Record management
- Problem solving
- Time management
- Administrative duties
- Interdepartmental coordination
- Active listening
- Radio communication
- Maintaining call metrics
- Stress tolerance
- Schedule management
- Verbal and written communication
- Training new hires
- Service coordination
- Attention to detail
- Typing speed efficiency
- Fast and accurate typing
- Advanced typing
- Advanced typing speed
- Data entry
Timeline
Dispatcher
Trident Care
01.2025 - Current
Lab Specialist
Trident Care
01.2023 - 01.2025
Secretary
Buchanan masonry llc
01.2015 - 01.2024
Camp Counselor
Salvation Army Camp
06.2014 - 08.2014
Customer Service Representative
Sears
01.2012 - 01.2013
Sales Associate
Buckle
06.2009 - 10.2009
Associate
Toys"R"Us
01.2009 - 06.2011
Legal Assistant
Justice Court
05.2004 - 08.2004
High School Diploma -
J J McClain High School
Business And Computer Technology Certification - Business And Computer Technology
Holmes County Vocational Center
Some College (No Degree) - General Studies
Holmes Community College