Tarnisha Henley
Clarksdale
Summary
Dedicated and compassionate Healthcare Customer Service Agent with experience supporting patients, members, and providers in fast-paced environments. Skilled in handling high-volume inbound calls, verifying insurance benefits, resolving billing inquiries, and ensuring HIPAA compliance. Self-motivated professional with proven ability to work independently in remote settings while meeting productivity and quality standards.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Customer Service Agent
PeopleShores
01.2026 - Current
- Assisted customers with account inquiries, payments, and service issues.
- Maintained accurate records and processed data updates.
- De-escalated challenging situations using empathy and problem-solving skills.
- Recognized for reliability and strong attendance.
Pharmacy Technician
Baptist Desoto
Southaven
10.2024 - 01.2026
- Processed prescriptions, verified patient information, and entered data into pharmacy management systems.
- Assisted with medication preparation and labeling under pharmacist supervision.
- Handled third-party insurance billing and resolved claim issues.
- Conducted inventory management and restocking duties.
- Maintained patient confidentiality and HIPAA compliance.
- Monitored status updates on submitted prior authorizations through various systems including electronic medical records systems.
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
- Collaborated with other departments such as billing, clinical staff, and providers in order to ensure successful completion of the prior authorization process.
- Provided customer service support by responding promptly and professionally to inquiries from patients, physicians' offices, insurance companies. via phone or email.
Shift Manager/ Pharmacy Technician
CVS
Walls
10.2021 - 08.2024
- Supervise pharmacy technicians and support staff during assigned shifts to ensure efficient workflow and patient safety.
- Oversee prescription intake, data entry, adjudication, and dispensing processes.
- Ensure compliance with HIPAA, DEA regulations, and state pharmacy board requirements.
- Manage inventory levels, order medications, and monitor controlled substance logs.
- Resolve insurance claim rejections and assist with prior authorizations.
- Provide high-level customer service by addressing patient concerns and medication inquiries.
- Maintain accurate documentation and ensure quality assurance standards are met.
- Support pharmacist with daily operational responsibilities and workflow management.
- Processed prior authorization requests for medications efficiently and accurately.
- Communicated with healthcare providers to gather necessary information for approvals.
- Assisted pharmacists in resolving issues related to denied authorizations and appeals.
- Maintained organized records of all prior authorization documentation and correspondence.
- Collaborated with team members to improve workflow and streamline processes.
Education
Associate Of Arts -
Coahoma Community College
Skills
- Call Center Software (Avaya, Five9, Zendesk, etc)
- Microsoft Word
- Excel
- Outlook
- Google Workspace
- Secure VPN & Remote Platforms
- Pharmacy Management Systems (Intercom, PioneerRx, RX30, etc)
- Insurance Claims Processing Systems
- POS Systems
Certification
- Certified Pharmacy Technician (CPhT)
- State Pharmacy Technician License
- CPR/First Aid
- Microsoft Office Specialist (MOS)
Timeline
Customer Service Agent
PeopleShores
01.2026 - Current
Pharmacy Technician
Baptist Desoto
10.2024 - 01.2026
Shift Manager/ Pharmacy Technician
CVS
10.2021 - 08.2024
Associate Of Arts -
Coahoma Community College