Tashiba Ratliff
Canton
Summary
Dynamic professional with a proven track record in customer service at Wexford Capital, excelling in conflict resolution and communication strategies. Adept at enhancing sales growth through effective upselling and fostering strong relationships. Recognized for maintaining a supportive environment and managing classroom behavior, showcasing both empathy and leadership skills.
Overview
8
8
years of professional experience
Work History
Teacher
First Baptist Daycare
06.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Representative
Wexford Capital
03.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Assistant Manager
Cato
04.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Canton High School
Canton, MS05-1999
Skills
- Communication strategies
- Classroom management
- Time management
- Cash handling
Timeline
Teacher
First Baptist Daycare
06.2021 - Current
Assistant Manager
Cato
04.2017 - 10.2019
Customer Service Representative
Wexford Capital
03.2017 - 06.2020
High School Diploma -
Canton High School
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