Result driven, career-minded, and determined performer with exemplary work ethic. I offer the highest levels of integrity, initiative, consistency and thorough commitment to the achievement of desired goals and objectives.
Overview
9
9
years of professional experience
Work History
Claims Adjuster, Quality Reviewer and Auditor, Administrator
Pilot Catastrophe
Mobile, AL
09.2017 - 10.2025
Main role as quality assurance/file reviewing during time with company.
Proficiency in data entry, review and refinement. Reviewed claim files and financials for every adjuster in the firm to insure for accuracy, regulations and compliance.
Analyzed claim data to identify trends and recommend process improvements for efficiency.
Developed proficiency in claim handling, management, organization, review and auditing. Verified insurance claims and determined fair amount for settlement.
Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Increased proficiency in usage of Excel and other Microsoft Systems
As an Acting Administrator, helped with escalating team issues of other Administrators. Mentored junior adjusters on best practices for claims assessment and customer communication.
On site services specialist
University of South Alabama (RICOH)
Mobile, AL
07.2016 - 09.2017
Trained to complete various tasks from helping customers, sorting mail and packages by department or by student mail box, to certain managerial duties such as updating the Site Procedure Guide if need be as well as other small tasks including the entry of certain forms.
Capacity to memorize over two hundred different mail stops, deliver and receive mail in a timely manner, and handle time sensitive documents/packages.
Law Firm Runner
Phelps Dunbar, LLP
05.2017 - 06.2017
Handled classified/sensitive documents and delivered to certain areas across the state.
Stored and registered court files
Handled attorney and paralegal mail, by delivering or sending out.
Made sure the firm had all that was needed to do the work that was required
Education
Bachelors in Art - ART STUDIO, ART HISTORY
UNIVERSITY OF SOUTH ALABAMA
Mobile, AL
05.2016
High School Diploma -
MURPHY HIGH SCHOOL
MOBILE, AL
01.2011
Skills
Claims investigation and auditing
Team collaboration
Adaptability
Risk assessment
Casualty and property loss
Quality control
Advanced computer skills
Data analysis
Claims processing
Data entry proficiency
Timeline
Claims Adjuster, Quality Reviewer and Auditor, Administrator