Taylor Saunders
Olive Branch
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Regions Bank
02.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Personal Shopper
Walmart
09.2022 - 01.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
- Contributed to team objectives in fast-paced environment.
- Provided product advice to customers to help select most suitable items for individual needs.
Cashier
Big Bills Bar-Be-Cue
04.2020 - 08.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Da Sauce Wings And Things
02.2019 - 11.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Exercise Science
University of Mississippi
University, MS05.2025
Skills
- Personal Grooming Standards
- Accurate Money Handling
- Mobile Ordering Understanding
- Providing Feedback
- Personal Shopping
- Online Ordering Familiarity
- Payment Processing
- Product Knowledge
- Display Arrangements
- POS Inventory System Operation
- Credit and Debt Card Processing
- Customer Relations
Timeline
Contact Center Representative
Regions Bank
02.2024 - Current
Personal Shopper
Walmart
09.2022 - 01.2024
Cashier
Big Bills Bar-Be-Cue
04.2020 - 08.2022
Cashier
Da Sauce Wings And Things
02.2019 - 11.2019
No Degree - Exercise Science
University of Mississippi
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