Tekelvue Latavis Townsend Sr
Water Valley
Summary
Service-oriented Universal Banker with over 11 years of experience in the finance industry, recognized for a proven ability to manage complex transactions with precision and efficiency. Strong communication, time management, and problem-solving skills contribute to a track record of successful client interactions and relationship building. Leadership capabilities are demonstrated through collaboration, informed decision-making, and the cultivation of productive team environments. Committed to delivering exceptional customer service while driving positive outcomes that enhance client satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Universal Banker / Teller / Cashier
Bankfirst Financial Services
06.2014 - Current
- Deliver exceptional customer service, responding to inquiries and resolving issues with professionalism.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Support branch operations through office management, scheduling, and team coordination.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Built relationships with customers to encourage repeat business.
- Train and mentor new tellers and staff on procedures and customer engagement strategies.
- Supported customers with online banking navigation, ensuring a seamless digital experience for users across platforms.
- Served as a reliable resource for colleagues by staying current on industry trends and best practices in retail banking operations.
- Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
- Developed strong relationships with customers by providing personalized service, leading to increased referrals.
- Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
Education
Bachelor of Science - Biblical Studies
Liberty University
Lynchburg, VAGeneral Studies
Blue Mountain College
Blue Mountain, MS01.2017
High School Diploma - undefined
Water Valley High School
Water Valley, MS05.2015
Skills
- Branch operations
- Cash handling proficiency
- Adaptive learning
- Client confidentiality
- Workflow optimization
- Transaction processing
- Wire transfers
- Deposit account opening
- Cashier's checks
- Check cashing
- Safe deposit box access
- Strong work ethic
- Customer relationship building
- Exceptional customer service
- Cash handling and management
- Reliable
- Excellent communication skills
- Problem-solving
- Honest and dependable
- Customer service excellence
Certification
- Cash Handling & Fraud Prevention Workshops
- Customer Service Excellence Training
- Bank Teller Compliance & Regulatory Training
Additional Qualities
- Effective Communicator
- Collaborative Leader
- Active Listener
- Dedicated and Adaptable
- Ethical and Confidential
Timeline
Universal Banker / Teller / Cashier
Bankfirst Financial Services
06.2014 - Current
General Studies
Blue Mountain College
High School Diploma - undefined
Water Valley High School
Bachelor of Science - Biblical Studies
Liberty University
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