TEMEKA DRUMMOND
Newton
Summary
Claims manager with a strong focus on detail and proven critical thinking abilities. Expertise in policy development and team leadership, driving operational improvements and ensuring compliance with industry standards. Recognized for enhancing efficiency and effectiveness in claims processing.
Overview
11
11
years of professional experience
Work History
Field claims manager
`Rapid Rentals
Newton
04.2020 - Current
- Collaborated with rental agents to resolve disputes and clarify claims issues.
- Trained team members on claims handling procedures and customer service standards.
- Reviewed and processed claims to ensure compliance with company policies.
- Analyzed data from previous claims to identify trends and areas for improvement.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Assisted with customer requests and answered questions to improve satisfaction.
Alderman
The city of Newton
Newton
06.2021 - 06.2025
- Advocated for community needs during city council meetings.
- Reviewed and approved local legislation and policies.
- Participated in public forums to discuss current issues facing the city council.
- Maintained full compliance with city ordinances and state and federal governments applicable to city operations.
- Facilitated workshops designed to educate citizens about their rights under local laws.
- Developed strategies for improving communication between the city council and citizens.
Federal programs office manager
Newton Municipal School District
Newton
08.2017 - 07.2024
- Managed daily office operations and maintained efficient workflow among staff.
- Assisted in budget preparation and monitored expenditures for office resources.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Developed and implemented office policies and procedures.
Resident Counselor
Sheltering Harbor RTC
Houston
09.2014 - 08.2017
- Monitored resident behavior and provided support during daily activities.
- Maintained records of resident progress including treatment plans, medication logs and notes from counseling sessions.
- Served meals to the residence according to dietary guidelines while promoting healthy eating habits among them.
Education
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL09-2024
Associate of Arts -
Fortis College Online
Centerville, OH05-2012
Certificate in Office Systems -
East Central Community College
Decatur, Mississippi, MS05-2003
High School Diploma -
Newton High School
Newton, MS05-2001
MBA - Business Administration
Columbia Southern University
Orange Beach, ALSkills
- Claims processing and compliance auditing
- Data analysis and policy development
- Team training and relationship management
- Planning and organization
- Critical thinking
- Problem solving
Timeline
Alderman
The city of Newton
06.2021 - 06.2025
Field claims manager
`Rapid Rentals
04.2020 - Current
Federal programs office manager
Newton Municipal School District
08.2017 - 07.2024
Resident Counselor
Sheltering Harbor RTC
09.2014 - 08.2017
Bachelor of Science - Criminal Justice
Columbia Southern University
Associate of Arts -
Fortis College Online
Certificate in Office Systems -
East Central Community College
High School Diploma -
Newton High School
MBA - Business Administration
Columbia Southern University