Temeka Robinson
Gulfport
Summary
Dedicated professional with extensive experience in multi-state insurance operations. Known for effective communication and problem-solving skills, ensuring seamless policy processing and documentation. Eager to contribute to team success and improve customer experiences.
Overview
9
9
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Licensed Insurance Agent
AAA Auto Club Group
Dearborn
08.2023 - Current
- Process insurance applications, renewals, endorsements, amendments, and membership services.
- Navigate multiple systems including Guidewire, Omega, IPM, and Meemic for policy servicing.
- Support multi-state insurance operations (MI PIP North, MI PIP South, SC).
- Perform cashiering tasks: initial, installment, lapse, and reinstatement payments.
- Answer inbound calls and make outbound calls for insurance follow-up.
- Assist insurance agents with administrative tasks during peak workloads.
- Resolve customer issues and escalate when required.
- Handle policy documentation and account updates across multiple software systems.
- Member of the transition team supporting rollout into new states and new systems.
- Troubleshoot complex insurance issues using multi-system research.
Licensed Insurance Agent
Concentrix
Wichita
04.2021 - 08.2023
- Provided expert advice on insurance products to clients and prospects.
- Assisted clients in selecting appropriate coverage based on their needs.
- Processed policy applications and maintained accurate client records.
Billing Specialist
State Collection & Recovery Services
Wisconsin Dells
01.2017 - 04.2021
- Maintained accurate records of billing transactions and customer accounts.
- Collaborated with team members to streamline billing procedures.
- Assisted in training new staff on billing protocols and systems.
- Reviewed account statements for discrepancies and corrections.
- Communicated with clients regarding payment options and account status.
Education
General Education Diploma
Hattiesburg, MSSkills
- SKILLS
- Multi-State Insurance Servicing
- Guidewire Omega IPM Meemic
- Policy Processing & Documentation
- Customer Service & Call Handling
- Cashiering & Payment Processing
- Problem Resolution
- Escalation Support
- Effective communication
- Problem solving
- Time management
Certification
- Property & Casualty License multiple states.
Timeline
Licensed Insurance Agent
AAA Auto Club Group
08.2023 - Current
Licensed Insurance Agent
Concentrix
04.2021 - 08.2023
Billing Specialist
State Collection & Recovery Services
01.2017 - 04.2021
General Education Diploma