Terrence Butler
Collins,MS
Summary
Accomplished Head Teller at Peoples Bank of Mississippi, renowned for enhancing operational efficiency and customer satisfaction. Expert in cash handling and security procedures, I led initiatives that significantly improved transaction accuracy and client relations. My strategic planning skills and ability to develop strong team rapport resulted in a marked increase in branch performance.
Overview
7
7
years of professional experience
Work History
Head Teller
Peoples Bank of Mississippi
04.2023 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Teller Associate
Peoples Bank of Mississippi
03.2022 - 04.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
Collections Assistant
Peoples Bank of Mississippi
02.2019 - 03.2022
- Reduced accounts receivable aging by diligently monitoring payment schedules and promptly addressing overdue balances.
- Managed a portfolio of delinquent accounts, resulting in successful debt recoveries and improved cash flow.
- Supported credit control initiatives by providing timely feedback on debtor creditworthiness based on collections experiences, aiding risk assessment efforts.
- Negotiated mutually beneficial payment plans with debtors, leading to increased revenue recovery while preserving client relationships.
- Collaborated with the collections team to develop innovative approaches to debt recovery, enhancing overall performance.
Teller Associate
Peoples Bank of Mississippi
06.2017 - 02.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
Education
Marketing And Management
Jones Junior College
Ellisville, MS05.2009
Skills
- Branch operations
- Organization and Planning
- Operational Efficiency
- Security Procedures
- Staff Training and Development
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
Timeline
Head Teller
Peoples Bank of Mississippi
04.2023 - Current
Teller Associate
Peoples Bank of Mississippi
03.2022 - 04.2023
Collections Assistant
Peoples Bank of Mississippi
02.2019 - 03.2022
Teller Associate
Peoples Bank of Mississippi
06.2017 - 02.2019
Marketing And Management
Jones Junior College
Similar Profiles
Terri DemersTerri Demers
Senior Customer Service Representative at Peoples United Bank (M&T Bank)Name ChangeSenior Customer Service Representative at Peoples United Bank (M&T Bank)Name Change
Saadna Noor AmithSaadna Noor Amith
Customer Service Assistant at Peoples BankCustomer Service Assistant at Peoples Bank
Brandon CooperBrandon Cooper
Staff Accountant at Peoples BankStaff Accountant at Peoples Bank