Terrica Bentley-Collins
GREENVILLE
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
Work History
Emergency Roadside Assistant
AAA Texas
Carrollton
03.2025 - Current
- Provided timely roadside assistance to members experiencing vehicle breakdowns.
- Operated towing equipment and tools to safely transport vehicles.
- Communicated effectively with members to assess their needs and offer solutions.
- Utilized GPS tracking systems to optimize service provider dispatch.
- Educated customers on safety protocols while waiting for roadside assistance.
- Documented and updated customer service requests in the system accurately.
Claims Specialist (Non-Phone & Chat)
Sagility
Jamaica
08.2021 - 03.2025
- Reviewed insurance claims for accuracy and compliance with company policies.
- Communicated with clients to gather necessary documentation for claim processing.
- Collaborated with team members to resolve complex claim issues efficiently.
- Maintained detailed records of claims and interactions in company systems.
- Assisted in training new staff on claims procedures and best practices.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Assessed and conducted negotiations within authority limits to settle claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
Education
Bachelor of Science - Spanish Language And Literature
Delta State University
Cleveland, MS 08.2014 - 05.2016
Greenville Weston High School
Greenville, MSSkills
- Time management
- Mechanical expertise
- Vehicle diagnostics
- Customer verification
- Training and mentorship
- Data analysis
- Settlement negotiation
- Conflict resolution
- Interpersonal communication
Timeline
Emergency Roadside Assistant
AAA Texas
03.2025 - Current
Claims Specialist (Non-Phone & Chat)
Sagility
08.2021 - 03.2025
Bachelor of Science - Spanish Language And Literature
Delta State University
08.2014 - 05.2016
Greenville Weston High School