Terrinecia Bryant
Indianola
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Everise
09.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Conduent Call Center
06.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Care Representative
Ehealth Insurance
09.2020 - 06.2021
- Streamlined call response times for improved customer experience through effective communication techniques.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High school diploma -
Gentry High School
Indianola, MS05.2020
Skills
- Customer Support
- Active Listening
- Time Management
- Microsoft Office
- Reading Comprehension
- Call Documentation
- Transactions Reconciliation
- Policy understanding
- Call center experience
- Calm Under Pressure
- Problem-Solving
- Customer Service
Timeline
Member Service Representative
Everise
09.2023 - 03.2024
Customer Service Representative
Conduent Call Center
06.2021 - 09.2023
Customer Care Representative
Ehealth Insurance
09.2020 - 06.2021
High school diploma -
Gentry High School
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