Terrinekia Cryer
Hernando
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
09.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provide courteous and professional assistance to taxpayers via phone, email, or in-person interactions, addressing inquiries about tax obligations, refunds, and filing.
- Offer guidance on tax regulations, forms, and deadlines to help taxpayers understand their obligations and minimize errors.
- Accurately releasing tax refunds, answering notice, making account, and reconciling payments.
Restaurant Manager
Captain D's Seafood Restaurants
12.2016 - 08.2022
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
BBA - Accounting
University of Memphis
Memphis, TN05.2025
Associate of Arts -
Northwest Mississippi Community College
Southaven07.2020
Skills
- Customer data confidentiality
- Time management
- Verbal and written skills
- Problem-solving skills
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2022 - Current
Restaurant Manager
Captain D's Seafood Restaurants
12.2016 - 08.2022
BBA - Accounting
University of Memphis
Associate of Arts -
Northwest Mississippi Community College
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