Terrinekia Cryer
Hernando
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
09.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provide courteous and professional assistance to taxpayers via phone, email, or in-person interactions, addressing inquiries about tax obligations, refunds, and filing.
- Offer guidance on tax regulations, forms, and deadlines to help taxpayers understand their obligations and minimize errors.
- Accurately releasing tax refunds, answering notice, making account, and reconciling payments.
Restaurant Manager
Captain D's Seafood Restaurants
12.2016 - 08.2022
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
BBA - Accounting
University of Memphis
Memphis, TN05.2025
Associate of Arts -
Northwest Mississippi Community College
Southaven07.2020
Skills
- Customer data confidentiality
- Time management
- Verbal and written skills
- Problem-solving skills
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2022 - Current
Restaurant Manager
Captain D's Seafood Restaurants
12.2016 - 08.2022
BBA - Accounting
University of Memphis
Associate of Arts -
Northwest Mississippi Community College
Similar Profiles
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Carole T DavisCarole T Davis
Secretary at Internal Revenue Service, IRSSecretary at Internal Revenue Service, IRS
Jannai CheeksJannai Cheeks
Contact Representative at Internal Revenue Service (IRS)Contact Representative at Internal Revenue Service (IRS)
Ryan LorentsenRyan Lorentsen
Contact Representative at Internal Revenue Service, IRSContact Representative at Internal Revenue Service, IRS
Kenedy DenisonKenedy Denison
Barista at Nutrition Shop (Herbalife Loaded Teas)Barista at Nutrition Shop (Herbalife Loaded Teas)