Terry Brown
Olive Branch
Summary
Accomplished leader with extensive experience, adept in operations and staff management. Excelled in enhancing team productivity, fostering collaborations, and driving strategic initiatives that significantly improved company performance. Skilled in business planning and project management, with a proven track record of developing high-performing teams and achieving long-term goals.
Knowledgeable leader with proven ability to lead strategic initiatives and drive business growth. Successfully managed cross-functional teams and implemented operational improvements that enhanced efficiency and profitability. Demonstrated expertise in management, operations, and financial oversight.
Overview
37
37
years of professional experience
Work History
Managing Director
Federal Express
06.2016 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Senior Manager, Operations
FedEx Express
10.2000 - 05.2016
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
Manager of Operations
Federal Express
02.1996 - 08.2000
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Ramp Agent
Federal Express
09.1994 - 02.1996
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Package Handler
FedEx Express
03.1994 - 08.1994
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Detachment Commander
U.S Army, Reserve
01.1992 - 02.1994
- Prioritized crisis response readiness cultivating a resilient adaptable team capable managing unforeseen challenges with confidence and expertise.
- Enhanced team cohesion by conducting regular training sessions and promoting open communication.
- Led a diverse team of individuals to accomplish collective goals while fostering individual growth and success.
- Monitored equipment maintenance schedules, ensuring timely repairs for optimum performance during missions.
ROTC Cadet
University of Memphis Memphis
10.1987 - 05.1990
- Mentored new cadets, providing guidance on expectations, responsibilities, and opportunities within the ROTC program.
- Developed problem-solving abilities by engaging in tactical exercises and decision-making scenarios.
- Collaborated with peers to develop innovative approaches to complex problems during simulations and real-world scenarios.
- Strengthened communication and interpersonal skills, leading to more effective teamwork within the ROTC unit.
Education
MBA - Human Resources Management
Bethel University
McKenzie, TN05-2019
Bachelor of Science - Business Management
Bethel University
McKenzie, TN05-2017
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Business planning
- Strategic planning
- Project management
- Human resources management
- Goal setting
- Effective leader
- Budget control
- Process improvements
Accomplishments
6 - Time Five Star Award Recipient
Timeline
Managing Director
Federal Express
06.2016 - Current
Senior Manager, Operations
FedEx Express
10.2000 - 05.2016
Manager of Operations
Federal Express
02.1996 - 08.2000
Ramp Agent
Federal Express
09.1994 - 02.1996
Package Handler
FedEx Express
03.1994 - 08.1994
Detachment Commander
U.S Army, Reserve
01.1992 - 02.1994
ROTC Cadet
University of Memphis Memphis
10.1987 - 05.1990
MBA - Human Resources Management
Bethel University
Bachelor of Science - Business Management
Bethel University
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