Tharcisse Byinshi
Westbrook
Summary
Experienced Program Manager skilled in managing functional operations and projects related to scheduling and staffing . documenting and reporting , Advanced understanding of organizational strategies, Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
Safe Residential Care
03.2020 - Current
- Identified program obstacles and communicated possible impacts to team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved problems, improved operations and provided exceptional service.
Direct Support Professional
Safe Residential Care
01.2019 - 03.2020
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Direct Support Professional
Residential And Community Support Services
05.2017 - 10.2019
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Educated clients and family members on relevant topics to support independent living.
Production Worker
SIGCO
09.2017 - 05.2018
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Made sure that products were produced on time and are of good quality.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Education
Bachelor of Science - Finance
Kigali Independent University
Kigali ,rwanda 10.2013
Skills
- Remote Team Management
- Community Outreach
- Performance Tracking and Evaluation
- Hiring and Training
- Onboarding and Orientation
- Employee Coaching and Mentoring
- Performance monitoring
- Team Management
- Documentation And Reporting
Certification
- CRMA -24hours
- DSP-Direct support Profession
- Crisis Prevention Institute Instructor
- PgMP - Program Management Professional
Languages
English
Professional Working
French
Professional Working
Swahili
Professional Working
Timeline
Program Manager
Safe Residential Care
03.2020 - Current
Direct Support Professional
Safe Residential Care
01.2019 - 03.2020
Production Worker
SIGCO
09.2017 - 05.2018
Direct Support Professional
Residential And Community Support Services
05.2017 - 10.2019
Bachelor of Science - Finance
Kigali Independent University
- CRMA -24hours
- DSP-Direct support Profession
- Crisis Prevention Institute Instructor
- PgMP - Program Management Professional
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