THEATRIC GOLLIDAY
Eupora
Summary
Seasoned Banking Customer Service Representative with background in providing high-quality customer service, handling complex transactions and resolving banking issues. Possess strong interpersonal skills, adept at building trust with clients to enhance customer satisfaction rates. Have contributed significantly in previous roles by streamlining processes for improved efficiency. Demonstrates proficiency in using various banking software platforms effectively.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative
Tilsatec
01.2022 - 12.2025
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
Billing Specialist
Conduent
07.2021 - 01.2022
- Processed and reviewed billing statements for accuracy and compliance.
- Coordinated with clients to resolve billing inquiries and discrepancies.
- Maintained detailed records of billing transactions and adjustments.
- Collaborated with cross-functional teams to improve billing workflows.
- Monitored account statuses and followed up on outstanding payments.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Verified insurance coverage and identified third-party payers for billing purposes.
Medical Claims Examiner
Golden Triangle
04.2016 - 06.2021
- Analyzed claim data to identify trends and discrepancies.
- Communicated with healthcare providers for additional information on claims.
- Collaborated with team members to resolve complex claim issues.
- Trained new staff on claims processing guidelines and procedures.
- Updated internal databases to reflect claim status changes accurately.
- Submitted appeals to payers when necessary to resolve denied or underpaid claims.
- Assessed coding accuracy, using ICD-10 codes, CPT codes, HCPCS codes, and modifiers.
- Developed strategies for reducing denials due to incorrect coding or lack of supporting documentation.
Education
Associate of Arts - Social Work
East Mississippi Community College
Mayhew, MSHigh School Diploma -
Eupora High School
Eupora, MSSkills
- Customer Service
- Inbound and Outbound Calling
- Insurance Verification
- Appointment Schedulin
- Patient Registration
- Medical Billing Software
- Clerical Duties
- Clinical Documentation
- HIPAA Compliance Regulations
- Electronic Medical Records
- Patient Account Management
- Customer service
- Effective communication
- Patient confidentiality
- Data analysis
- Client confidentiality
- Banking software
- Financial product sales
- Transaction processing
- Account management
- Communication skills
Timeline
Banking Customer Service Representative
Tilsatec
01.2022 - 12.2025
Billing Specialist
Conduent
07.2021 - 01.2022
Medical Claims Examiner
Golden Triangle
04.2016 - 06.2021
Associate of Arts - Social Work
East Mississippi Community College
High School Diploma -
Eupora High School