THERESA HORTON
Tupelo,MS
Summary
Eager to learn and grow in a dynamic environment with a warm and welcoming demeanor. Possesses a solid understanding of basic administrative tasks and efficiently handles phone systems and computer applications. Ready to utilize and further develop strong organizational and communication skills in a new role.
Overview
17
17
years of professional experience
Work History
Instacart Shopper
Instacart
03.2020 - Current
- Instituted safety measures during purchases and transport that decreased food and grocery contamination 95%
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Driver
Uber LLC
10.2017 - Current
- Pickup and drop off client at specified location
- Maintain professional demeanor at all times
- Maintain a clean and sanitized vehicle
- Abide by all Covid-19 requirements
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Machine Operator
National Packaging
11.2016 - 06.2017
- Set up and operated Ropak machinery in line with line orders and docket
- Troubleshot stoppages and breakdowns and quickly restored performance
- Kept machinery clean and operating efficiently to consistently meet production targets
- Mounted attachments and adjusted pressure and tension to achieve desired work quality
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Customer Service Associate
Acco Brands LLC
05.2008 - 03.2013
- Followed established protocols for escalating customer complaints to management
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Provided expert service by communicating information to customers and following up on promises
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Shannon High
Tupelo, Ms05.1979
Skills
- Customer relations
- Delivery organization
- Order coordination
- Problem-solving
- Prioritization
- Verbal communication
- Mobile app proficiency
- Reading comprehension
- Strong work ethic
- Product picking
- Reliability and punctuality
Languages
English
Full Professional
Timeline
Instacart Shopper
Instacart
03.2020 - Current
Driver
Uber LLC
10.2017 - Current
Machine Operator
National Packaging
11.2016 - 06.2017
Customer Service Associate
Acco Brands LLC
05.2008 - 03.2013
High School Diploma -
Shannon High
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