Theresa Jones
Rienzi
Summary
Dependable Production Worker and Sales Professional with extensive experience in assembly line operations and retail environments. Achieved operational efficiency and customer satisfaction through effective communication, teamwork, and strong work ethic. Focused on leveraging organizational skills and adaptability to contribute to company growth.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Sales Associate
Premium Wireless
Corinth, MS
09.2026 - Current
- Advised customers on wireless plans, devices, and accessories to match service needs.
- Processed activations, upgrades, and account changes using point-of-sale systems accurately.
- Resolved device, billing, and service issues by explaining options clearly and professionally.
- Maintained product displays, pricing, and merchandising standards to support store presentation.
- Managed inventory checks, restocking, and device tracking to ensure product availability.
- Built customer loyalty through consultative selling and responsive follow-up on service concerns.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Delivery Driver
FedEx
Belden, MS
03.2024 - 09.2026
- Navigated assigned routes while meeting delivery windows and customer expectations.
- Delivered packages accurately using handheld scanner and route manifests.
- Loaded and organized cargo for efficient route completion.
- Inspected vehicle daily to ensure DOT compliance and safe operation.
- Communicated delivery issues promptly to dispatch for resolution.
- Mentored new drivers on safety procedures, scanning, and route efficiency.
- Improved stop sequencing to reduce delays and streamline route coverage.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Extrusion Operator
Caterillar Inc.
Corinth, MS
07.2023 - 03.2024
- Adjust equipment for new product line and performed troubleshooting to deliver quality in operations.
- Maintained positive attitude as team member in dynamic, fast-paced environment, ensuring composure and professionalism during complex challenges.
- Monitored process and work station information to ensure accuracy and minimize workflow impediments.
- Adjusted equipment for new product line and troubleshot issues to uphold quality standards in operations.
Manufacturing Operator
Marthon Cheese Corporation
Booneville, MS
04.2020 - 07.2023
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, ensuring apparatus was maintained to prevent future issues.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Monitored production line for pile-ups and jams, ensuring smooth operations.
- Resolved defects by correcting products and removing sub-standard items, maintaining quality standards.
- Maintained clean and organized work areas to prevent safety hazards. by maintaining clean and organized work areas.
Manufacturer
Snelling Employment
Booneville, MS
04.2019 - 04.2020
- Executed manufacturing processes for assigned areas with strict adherence to cGMP regulations and guidelines.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Met or exceeded target for on-time customer shipments.
- Identified and resolved nonconforming product issues to ensure accurate order fulfillment.
- Collaborated with team members to deliver project requirements and develop solutions within deadlines.
Cashier Team Lead
Chevron T-Mart
Booneville, MS
08.2016 - 05.2019
- Trained cashier team in register operation, customer service procedures, and merchandising.
- Collaborated with store managers to assess cashier staffing needs and address coverage gaps.
- Developed personal development plans for each cashier, monitoring progress and providing support for those facing challenges.
- Attended training sessions to enhance job skills and knowledge.
- Monitored cash drawers throughout day to maintain appropriate change levels for efficient transactions.
- Resolved customer complaints with tact to achieve full satisfaction.
- Led training sessions for cashier team on register operation, customer service procedures, and merchandising practices.
Preschool Teacher
Saint Luke's UMC Preschool
Tupelo, MS
02.2014 - 08.2017
- Created supportive and learning-focused classroom environments to help children achieve developmental milestones.
- Designed creative art projects that helped children express themselves while enhancing fine motor skills.
- Facilitated parent involvement in classroom activities to strengthen learning support. in learning environment.
- Maintained clean and organized classroom to promote a conducive learning environment.
- Encouraged parent participation in learning environment.
- Structured daily schedule to integrate learning, free play, and quiet periods for balanced development.
Education
High School -
Baldwyn High School
Baldwyn05.2007
Skills
- Customer service
- Retail Sales Techniques
- Analytical skills
- Technical skills
- Punctual and Reliable
- Following Instructions
- Computer Skills
- Inventory Management
- Adherence to instructions
- Punctual and reliable
- Product Knowledge
- Customer Engagement
- Quality Checks
- Sales Reporting
- Sales Analytics
- Reading comprehension
- Active listening
- Multi-tasking
- Client Relationship support
- Team collaboration
- Time management
- Critical thinking
Accomplishments
- Increased productivity 98% by implementing several process improvements.
- Exceeded monthly quota 28 times.
- Business Development - Initiated two key partnerships which resulted in 78% revenue growth.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Customer Service Training - 2026
- Premium Wireless License - 2026
Languages
English
Full Professional
Timeline
Sales Associate
Premium Wireless
09.2026 - Current
Delivery Driver
FedEx
03.2024 - 09.2026
Extrusion Operator
Caterillar Inc.
07.2023 - 03.2024
Manufacturing Operator
Marthon Cheese Corporation
04.2020 - 07.2023
Manufacturer
Snelling Employment
04.2019 - 04.2020
Cashier Team Lead
Chevron T-Mart
08.2016 - 05.2019
Preschool Teacher
Saint Luke's UMC Preschool
02.2014 - 08.2017
High School -
Baldwyn High School