Tia Thomas
Jackson
Summary
Dynamic customer service professional with extensive experience at VXI Global Holdings, excelling in orthotic customer service and new service development. Proven track record in enhancing customer retention and satisfaction through effective communication and CRM software utilization. Adept at training teams and streamlining processes to drive exceptional service outcomes.
Overview
3
3
years of professional experience
Work History
Remote Customer Service
VXI Global Holdings
01.2024 - 05.2025
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Efficiently processed phone orders for remote customers, offering exceptional service regardless of location.
- Provided exceptional customer service while addressing client inquiries related to billing or account status promptly and professionally.
- Enhanced customer retention rates by providing exceptional service and support throughout the entire sales process.
Customer Service Representative Work From Home
Teleperformance USA
05.2023 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Assisted in training new team members on product knowledge and customer service protocols.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
Work From Home Agent
Randstad
03.2022 - 04.2023
- Managed customer inquiries through various channels, ensuring timely resolution and satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to streamline communication processes, enhancing overall efficiency.
- Assisted in training new agents on operational procedures and customer service protocols.
Skills
- Orthotic customer service
- New service development
- Dinner service
- Cloud services integration
Timeline
Remote Customer Service
VXI Global Holdings
01.2024 - 05.2025
Customer Service Representative Work From Home
Teleperformance USA
05.2023 - 11.2023
Work From Home Agent
Randstad
03.2022 - 04.2023
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