Tiana Stegall
Ocean Springs
Summary
Dynamic professional with extensive experience in customer service and employee training at Jersey Mike's Subs. Proven track record in inventory management and financial analysis, driving operational efficiency and enhancing team performance. Adept at fostering a positive work environment while ensuring compliance with health standards, resulting in improved customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Mugshots Bar & Grill
D'Iberville
04.2025 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
General Manager
Jersey Mike's Subs
Johns Creek
09.2024 - 01.2025
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted periodic inventories and physical counts of product supplies.
- Monitored stock levels to ensure availability of products.
- Provided leadership, guidance and mentoring to team members.
Assistant Manager in Training
Jersey Mike's Subs
Stockbridge
01.2023 - 07.2024
- Provided guidance on how to handle difficult customer service situations.
- Provided leadership support during periods of peak activity or high demand from customers.
- Analyzed operational data to identify trends in order accuracy, customer satisfaction, product availability.
- Managed inventory levels by accurately tracking stock levels and ordering new items as needed.
- Conducted regular performance reviews with staff members to ensure quality assurance.
- Maintained a safe working environment for employees by enforcing safety procedures.
- Developed strategies for improving customer service experience through effective communication techniques.
Education
Some College (No Degree) -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Customer service
- Employee training
- Inventory management
- Sales techniques
- Team building
- Financial analysis
Certification
- Serve safe certfied
Timeline
Server
Mugshots Bar & Grill
04.2025 - Current
General Manager
Jersey Mike's Subs
09.2024 - 01.2025
Assistant Manager in Training
Jersey Mike's Subs
01.2023 - 07.2024
Some College (No Degree) -
Mississippi Gulf Coast Community College
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