Summary

Overview

Work History

Education

Skills

Timeline

Tiarra Patrick

Mississippi

Summary

Experienced and dependable professional with a strong background in industrial painting, customer service, retail management, and data handling. Proven ability to maintain safety standards, improve customer satisfaction, and manage daily operations. Skilled in multitasking, problem-solving, and working in fast-paced environments.

Overview

years of professional experience

Work History

Senior Team Member – Pharmacy Benefit Manager (PBM

Everisepc

Remote

12.2024 - Current

Delivered remote support to members regarding prescription coverage, claims, and eligibility
Managed high-volume inbound calls while navigating multiple systems in a fully remote environment
Resolved complex issues involving prior authorizations, billing discrepancies, and medication approvals
Collaborated virtually with pharmacists, providers, and internal teams to ensure accurate claim processing
Maintained strict compliance with HIPAA and healthcare regulations
Provided clear, professional communication to improve member satisfaction and first-call resolution
Assisted in training and supporting team members on systems and workflows
Applied medical billing and coding knowledge to ensure accuracy in claims and documentation

RMO Painter

Huntington Ingalls Industries – Pascagoula, MS

06.2016 - 2024

Perform industrial painting, priming, and surface preparation while maintaining strict safety and quality standards
Deliver high-quality finishes supporting production goals and efficiency
Maintain clean, organized work areas to ensure safety compliance
Follow detailed specifications to ensure durability and accuracy of coatings

Personal Care Assistant (PCA)

Allicare

05.2002 - 02.2005

Delivered remote support to members regarding prescription coverage, claims, and eligibility
Managed high-volume inbound calls while navigating multiple systems in a fully remote environment
Resolved complex issues involving prior authorizations, billing discrepancies, and medication approvals
Collaborated virtually with pharmacists, providers, and internal teams to ensure accurate claim processing
Maintained strict compliance with HIPAA and healthcare regulations
Provided clear, professional communication to improve member satisfaction and first-call resolution
Assisted in training and supporting team members on systems and workflows
Applied medical billing and coding knowledge to ensure accuracy in claims and documentation

Parts Customer Care Representative

Sears Holdings Call Center – Mobile, AL

04.2015 - 06.2016

Assisted customers nationwide in identifying and ordering correct parts
Managed high call volumes while multitasking across multiple systems
Resolved customer issues quickly, improving satisfaction
Communicated technical information in a clear, easy-to-understand way

Management / Key Holder / Sales Associate

RadioShack – Pascagoula, MS

07.2009 - 02.2015

Managed store operations including opening/closing, cash handling, and deposits
Trained and coached employees, improving team performance
Met or exceeded monthly sales goals consistently
Delivered excellent customer service, increasing repeat business
Handled inventory, merchandising, and troubleshooting

Daycare Teacher

Divine Daycare – Philadelphia, PA

05.2005 - 07.2009

Supported development of children ages 2+ in a safe, structured environment
Created lesson plans and activity schedules
Built strong relationships with children and parents

Education

Bachelor of Science - Medical Billing Coding

Ultimate Medical Academy

Clearwater, FL

High School Diploma - K-12

Gautier High School

Gautier, MS

05.2002