Tierra Walker
Southaven
Summary
Client-focused professional with experience in social work and team collaboration. Proven track record in customer service and sales, demonstrating strong communication and problem-solving abilities. Experienced key holder recognized for leadership and effective task management. Skilled in supporting diverse populations and enhancing team dynamics.
Overview
5
5
years of professional experience
Work History
Beauty Advisor/Retail Keyholder
Sally Beauty
Oxford
08.2023 - 01.2025
- Advised customers on beauty products and application techniques to enhance satisfaction.
- Educated clients on effective hair care and skin care routines for optimal results.
- Trained new staff on product knowledge and customer service standards to ensure consistency.
- Performed sales activities, including cashiering, stocking shelves, and inventory management.
- Maintained store inventory and product displays to promote organized shopping experience.
- Developed strong connections with clients to deliver exceptional skincare, makeup, and fragrance experiences.
- Followed company policies for returns, exchanges, and refunds to ensure compliance.
Cashier/ enterprise fullfilment
J.C. Penney
Southaven
06.2020 - 08.2023
- Processed customer transactions accurately while operating cash register.
- Ensured high-quality service by assisting customers with product inquiries.
- Handled cash, credit, and gift card payments efficiently at checkout.
- Maintained organized work area to enhance customer experience.
- Trained new cashiers on procedures and customer service standards.
- Issued receipts, refunds, credits, or change due to customers promptly.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Pursued continuing education and advanced training to maintain updated knowledge.
Education
Applied Sciences - Social Work
University of Mississippi
University, MS12-2025
Associate Of Arts (AA) - General Education
Northwest Mississippi Community College
Senatobia, MS05-2023
Southaven High School
Southaven, MS05-2021
Skills
- Customer service excellence
- Employee training and development
- Project management expertise
- Visual merchandising strategies
- Team collaboration skills
- Needs assessment and analysis
- Problem resolution
- Active listening
- Client relationship building
- Team collaboration
Timeline
Beauty Advisor/Retail Keyholder
Sally Beauty
08.2023 - 01.2025
Cashier/ enterprise fullfilment
J.C. Penney
06.2020 - 08.2023
Applied Sciences - Social Work
University of Mississippi
Associate Of Arts (AA) - General Education
Northwest Mississippi Community College
Southaven High School