Tiffany Cupido
Corinth,MS
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
18
18
years of professional experience
Work History
Co-Owner/Operator
Cupido Property Management
02.2016 - Current
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Receptionist
Carpenter And Associates Insurance
07.2010 - 08.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Insurance payments, processed transactions and updated relevant records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Patient Financial Counselor
Magnolia Regional Health Center
07.2011 - 05.2017
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
Loan Clerk
Fort Financial Credit Union
07.2006 - 08.2010
- Maintained correspondence and completed forms related to loans and closings.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted Mississippi Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Strengthened relationships with clients by delivering excellent customer service throughout the loan process.
Tenant Manager/ Elderly Case Clerk
TVRHA
12.2023 - 05.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Education
Some College (No Degree) - Nursing
Jackson State Community College
Jackson, TNHigh School Diploma -
Alcorn Central High School
Glen, MS05.2005
Skills
- Time Management
- Project Management
- Verbal and written communication
- Team Leadership
- Financial Counseling
- Insurance Verification
- Medicare Expertise
- Customer Service
- Conflict Resolution
- Filing and data archiving
- Issue Research
- HIPAA Compliance
- Medical Terminology
- Patient Registration
- Caring and Empathetic
- Communicating to Patients and Families
- Building Rapport and Credibility
- Calm and Effective Under Pressure
Timeline
Tenant Manager/ Elderly Case Clerk
TVRHA
12.2023 - 05.2024
Co-Owner/Operator
Cupido Property Management
02.2016 - Current
Patient Financial Counselor
Magnolia Regional Health Center
07.2011 - 05.2017
Receptionist
Carpenter And Associates Insurance
07.2010 - 08.2011
Loan Clerk
Fort Financial Credit Union
07.2006 - 08.2010
Some College (No Degree) - Nursing
Jackson State Community College
High School Diploma -
Alcorn Central High School
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