Tiffany Edwards
Louisville
Summary
Extensive experience as a Front Desk Patient Coordinator at People's Dental. Expert in patient registration and insurance verification, ensuring compliance and confidentiality. Proven ability to enhance patient satisfaction through effective communication and compassionate care, while proficiently utilizing Dentrix software to streamline operations. While I have worked multiple jobs on the front end, I am a very quick learner and would love to explore dental assistant area of work. For the love of dentistry, and making people feel their best about themselves, I am currently trying to enroll in an online dental assistant course.
Overview
10
10
years of professional experience
Work History
Front Desk Patient Coordinator
People's Dental
04.2021 - 05.2024
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Also, used Dentrix Software
Clinic Manager
Mitchell Dental Clinic
01.2018 - 04.2021
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Improved patient satisfaction through effective communication and compassionate care.
- Trained and well knowledgeable in Dentrix Software
Assistant Manager
First Metropolitan Financial Services
03.2014 - 01.2018
- Facilitated training sessions for staff to enhance skills and improve overall performance.
- Implemented process improvements to streamline operations and increase efficiency.
- Collaborated with stakeholders to align team objectives with company goals.
- Monitored team performance and provided constructive feedback to promote growth.
- Collections
- Loan Officer
Education
High School Diploma -
Starkville High School
Starkville, MSSkills
- Patient confidentiality
- Patient registration
- Insurance verification
- Appointment scheduling
- Medical billing
- Healthcare compliance
- Customer service
- Organizational skills
- HIPAA compliance
- Proficient with Dentrix
Timeline
Front Desk Patient Coordinator
People's Dental
04.2021 - 05.2024
Clinic Manager
Mitchell Dental Clinic
01.2018 - 04.2021
Assistant Manager
First Metropolitan Financial Services
03.2014 - 01.2018
High School Diploma -
Starkville High School