Tiffany Rushing
Mendenhall
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Medical Assistant/Office Assistant
Merit Health Central
Mendenhall
08.2024 - Current
- Assisted with patient intake and registration processes in a fast-paced healthcare environment.
- Maintained cleanliness and organization of exam rooms and medical supplies regularly.
- Scheduled patient appointments efficiently using electronic health record systems.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed inventory of office supplies and placed orders when needed.
Medical Assistant
Merit Health Medical Group - Pediatrics
Hattiesburg
04.2023 - 04.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Performed routine laboratory tests and prepared specimens for analysis.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant
Merit Health Wesley
Hattiesburg
01.2023 - 04.2023
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Lab Technician/Sterilization Assistant
Simpson General Hospital
Magee
10.2016 - 09.2019
- Conducted routine laboratory tests on patient samples.
- Prepared and analyzed blood, urine, and tissue specimens.
- Maintained laboratory equipment and ensured proper calibration.
- Collaborated with healthcare professionals to discuss test results.
- Recorded all test results accurately into the laboratory computer system.
- Verified patient information and collected specimens according to established protocols.
- Processed specimens using automated analyzers according to standard operating procedures.
- Cleaned and sterilized lab area, tools and equipment.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Ordered laboratory supplies to maintain inventory stock.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Maintained clean and fully operational laboratory equipment.
- Properly documented all variables relative to specimen processing.
- Interpreted data from various sources including patient history, lab results, imaging studies.
- Maintained and tested sterility of medical equipment.
- Maintained sterilization equipment following safety and hygiene protocols.
- Collaborated with healthcare teams to meet sterilization needs promptly.
- Performed routine maintenance on sterilizing equipment, including changing filters and lubricating parts as needed.
- Verified expiration dates of all chemicals used in the sterilization process and discarded any expired or contaminated items.
- Conducted quality control checks on all sterile products to ensure they meet established standards.
Office Assistant
Boswell Regional Center
Magee
06.2012 - 02.2015
- Managed office supplies inventory and placed orders to maintain stock levels.
- Organized files and maintained document management systems for easy access.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Maintained a clean and organized office environment to enhance productivity.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed inventory of office supplies and placed orders when needed.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Verified patient information and insurance coverage for accuracy and completeness.
- Managed billing inquiries and resolved discrepancies with patients and providers.
- Collaborated with healthcare staff to ensure timely submission of claims.
- Compiled data from multiple sources into a comprehensive report outlining trends in billing activity.
- Verified patient information, including medical history and insurance coverage, prior to submission of claim forms.
- Conducted follow-up calls with patients and insurance companies regarding outstanding payments or denials of claims.
- Performed routine laboratory tests and prepared specimens for analysis.
- Administered medications and monitored patient reactions to treatments.
- Documented patient histories and updated electronic health records accurately.
- Maintained a clean and organized workspace in compliance with safety standards.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
CCMA - Medical Assistant
Med Lab Training Center
Richland, Ms 02.2023 - 10.2023
Antonelli College
Hattiesburg, MS 08.2011 - 05.2011
Magee High School
Magee, MSSkills
- Patient care
- Vital signs measurement
- Medication administration
- Laboratory testing
- Medical terminology
- Appointment scheduling
- Effective communication
- Customer service
- Emergency room procedures
- Data entry
- Clinical documentation
- Diagnostic image processing
- EKG administration
- Phlebotomy
Certification
- CNA
- CCMA
Timeline
Medical Assistant/Office Assistant
Merit Health Central
08.2024 - Current
Medical Assistant
Merit Health Medical Group - Pediatrics
04.2023 - 04.2024
CCMA - Medical Assistant
Med Lab Training Center
02.2023 - 10.2023
Medical Assistant
Merit Health Wesley
01.2023 - 04.2023
Medical Lab Technician/Sterilization Assistant
Simpson General Hospital
10.2016 - 09.2019
Office Assistant
Boswell Regional Center
06.2012 - 02.2015
Antonelli College
08.2011 - 05.2011
Magee High School