Tiffany Stockman
Moss Point
Summary
Dedicated financial counselor with expertise in patient education and insurance verification. Committed to delivering exceptional service while guiding patients through financial responsibilities.
Overview
24
24
years of professional experience
Work History
Financial Counselor
Singing River Health System
Pascagoula
08.2024 - Current
- Pre- register patients by phone while ensuring accurate demographic and insurance information
- Educate patients on insurance coverage, deductibles, co-insurance, and estimated out of pocket expenses
- Guide patients through financial responsibilities with empathy and professionalism
- Resolve insurance and registration issues to minimize delays in patient care
- Deliver exceptional customer service while handling sensitive financial conversations
Pre-Arrival Specialist
Singing River Health System
Pascagoula
09.2019 - 01.2023
- Scheduled outpatient radiology appointments, confirm orders
- Called patients for appointment reminders
- Obtained Cancer Center authorizations from insurance companies for outpatient test
Patient Coordinator
Cooper Family Medical Center
Pascagoula
01.2011 - 08.2019
- Coordinated patient appointments, diagnostic testing, and specialty procedures
- Educated patients on treatment plans, procedure preparation, and follow-up instructions
- Processed prescription refill requests and communicated with pharmacies on behalf of provider
- Obtained insurance prior authorizations to ensure timely approval of outpatient services
- Collaborated with physicians, nurses, and clinical staff to improve patient care and workflow efficiency
Surgery Scheduler
MS Coast Endoscopy and Ambulatory Surgery Center
Pascagoula
03.2002 - 05.2007
- Scheduled outpatient procedures while coordinating physician and facility availability
- Communicated procedures dates, arrival times, and pre-operative instructions to patients.
- Resolved scheduling conflicts efficiently to optimize operating room utilization
- Managed patient records and completed administrative tasks including filing, faxing, and documentation
- Maintained accurate records while supporting a fast paced surgical office
Education
High School Diploma -
Moss Point High School
Moss Point 05-2001
Skills
- Insurance Verification
- Financial Counseling
- Benefit Explanation
- Cost Estimates
- Prior Authorizations
- Medical Terminology
- Attention to detail
- Team Collaboration
- Time Management
Timeline
Financial Counselor
Singing River Health System
08.2024 - Current
Pre-Arrival Specialist
Singing River Health System
09.2019 - 01.2023
Patient Coordinator
Cooper Family Medical Center
01.2011 - 08.2019
Surgery Scheduler
MS Coast Endoscopy and Ambulatory Surgery Center
03.2002 - 05.2007
High School Diploma -
Moss Point High School