Tijuan Williams
Jackson
Overview
15
15
years of professional experience
Work History
Final Finish Inspector/X-Ray Visual
Continental Tires
05.2021 - Current
- Conduct visual and x-ray inspections to identify and address defects, enhancing quality standards prior to shipment.
- Ensure compliance with safety procedures, maintaining the well-being of team members and adhering to 5S organizational standards.
- Collaborate effectively as a team lead, fostering a customer-focused environment.
Customer Service Advocate
CSpire
10.2020 - 05.2021
- Analyzed customer account information to identify current issues and determine effective solutions.
- Informed customers about billing procedures, processed payments, and assisted with payment option setup.
- Documented customer interactions to track requests, problems, and solutions.
Customer Service Retention Supervisor
Comcast
08.2017 - 03.2020
- Resolved customer service and billing complaints through in-depth account analysis, adjustments, and refunds, ensuring customer satisfaction and retention.
- Maintained comprehensive records of customer interactions and actions taken, facilitating efficient follow-up and resolution processes.
- Supervised and developed a team of 14 employees, consistently meeting and exceeding monthly sales quotas.
Customer Service Supervisor
Xerox/ CVS
04.2014 - 04.2016
- Coordinated repair appointments and prepared comprehensive time and cost estimates for customers.
- Oversaw and trained service staff, enhancing operational efficiency and facilitating effective onboarding processes.
- Achieved or exceeded daily sales targets, aiding in the attainment of the department's financial objectives.
Customer Service Representative for Service
Joe Usry/Roundtree CDJR
01.2010 - 01.2012
- Greeted customers and conducted preliminary assessments of vehicle issues, facilitating effective communication with auto technicians for accurate diagnosis.
- Managed customer invoices and payments, ensuring a seamless transaction process and clarity on fee structures and warranty coverage.
- Conducted follow-up communications to confirm customer satisfaction and addressed any concerns related to service experiences.
Education
High School Diploma -
Callaway
Jackson 05-2019
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Safety awareness
Timeline
Final Finish Inspector/X-Ray Visual
Continental Tires
05.2021 - Current
Customer Service Advocate
CSpire
10.2020 - 05.2021
Customer Service Retention Supervisor
Comcast
08.2017 - 03.2020
Customer Service Supervisor
Xerox/ CVS
04.2014 - 04.2016
Customer Service Representative for Service
Joe Usry/Roundtree CDJR
01.2010 - 01.2012
High School Diploma -
Callaway
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