TiKisha Welch

Excelled in management roles, developing leadership skills that supported conflict resolution and decision-making.

Adapted to high-pressure situations effectively while maintaining performance standards.

Leveraged two decades of customer service experience to enhance communication capabilities.

Employed data analysis techniques using Excel, developed through academic and professional experiences.

Demonstrated computer proficiency with CRM systems through multiple years of training.

Served as a new hire advisor and quality assurance agent, conducting monitors and fostering team excellence.

Provided remote customer service from a home office for several years, troubleshooting client issues.

Achieved 10 years of sales experience, successfully upselling products and services that increased customer satisfaction.

Served as a trainer, developing skills in designing and delivering training programs, creating instructional materials, assessing learning needs, and evaluating program effectiveness.

Deliver training sessions through presentations, classroom instruction, or one-on-one coaching, utilizing a variety of teaching methods.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.