Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timeka Gould

Richland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
2000
2000
years of post-secondary education

Work History

Customer Service Representative

Randstad
2025.09 - Current
  • Assisted customers with inquiries regarding products and services.
  • Processed customer orders and managed account information efficiently.
  • Resolved customer complaints through effective communication and problem-solving.

Customer Care Agent

Teleperformance USA
2021.04 - 2025.09
  • Assisted customers with inquiries and resolved issues through multiple communication channels.
  • Documented customer interactions using company-specific software for tracking purposes.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.

Member Service Representative

United Healthcare
2017.06 - 2021.04
  • Provided exceptional customer service to members through effective communication.
  • Assisted members with inquiries about healthcare plans and benefits options.
  • Processed member requests for changes to coverage and personal information.

Education

East Mississippi Community College
Scooba, MS
2000.08 - 2003.05

Columbus Highschool
Richland, MS

Skills

  • Customer relationship management
  • Order processing
  • Inquiry resolution
  • Software documentation
  • Conflict resolution
  • Time management
  • Quality assurance
  • Team collaboration
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft PowerPoint
  • Computer proficiency
  • Multitasking and organization
  • Medical terminology
  • Technical support
  • Call center operations
  • Microsoft Excel
  • [Software] CRM system proficiency
  • Healthcare management

Timeline

Customer Service Representative

Randstad
2025.09 - Current

Customer Care Agent

Teleperformance USA
2021.04 - 2025.09

Member Service Representative

United Healthcare
2017.06 - 2021.04

East Mississippi Community College
2000.08 - 2003.05

Columbus Highschool
Timeka Gould