Timeka Hunt
Clinton
Summary
Dynamic leader with proven expertise in customer relationship management and personnel training, honed at Hunt Boys Multi Services Llc. Excelled in enhancing customer service standards and efficiency, achieving a 90% reduction in employee turnover. Skilled in budgeting and inter-department collaboration, with a knack for leveraging CRM software to drive success and customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Hunt Boys Multi Services Llc
01.2008 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assisted organization with transitioning from paper to invoicing to and point-of-sale systems, which resulted in overall efficiency.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Cashier
Ulta Beauty Cosmetics and Salon
06.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative Manager
Smart Styles Hair Salon
04.2003 - 01.2019
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Recruited and developed employees for great customer services.
- Improved staff morale and reduced employee turnover by 90%.
- Maintained store equipment, printers and fax machines.
- Optimized processes and supervised eight employees.
- Performed supplier risk evaluations and supported regulatory inspections.
- Enhanced customer performances initiatives while managing effective marketing campaigns.
- Improved staff morale and reduced employee turnover by100%.
- Enhanced employees training on product knowledge meeting initiatives while managing effective marketing campaigns.
- Optimized processes and supervised numerous hours of training employees.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Customer Service Agent
Delivery One Inc
03.1998 - 05.2006
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Built and maintained professional relationships with customers, which boosted business by [Number]%.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Contacted customers to return routine and general calls promptly.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
No Degree - Nursing
Hinds Community College
Raymond, MSPhlebotomy With EKG
Medical 2 Medical
Shreveport, LA03.2019
Ph.D. - Cosmetology
Academy of Hair Design
Jackson, MS2008
Skills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Budgeting and reporting
- Skilled trainer
- Training and mentoring
- Inter-department collaboration
Certification
- CPM - Certified Professional Manager
Accomplishments
I was awarded the high performance award every quarter at Regis corporation for 14years of my 14years of management .
Timeline
Customer Service Cashier
Ulta Beauty Cosmetics and Salon
06.2022 - 01.2024
Customer Service Manager
Hunt Boys Multi Services Llc
01.2008 - Current
Customer Service Representative Manager
Smart Styles Hair Salon
04.2003 - 01.2019
Customer Service Agent
Delivery One Inc
03.1998 - 05.2006
No Degree - Nursing
Hinds Community College
Phlebotomy With EKG
Medical 2 Medical
Ph.D. - Cosmetology
Academy of Hair Design
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