Timesha Morris
Ridgeland
Work Preference
Summary
Results-driven Process Assistant with a proven track record in workflow management and performance monitoring. Committed to enhancing operational efficiency and mentoring team members to cultivate a productive work environment.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
01.2024 - 04.2026
- Streamlined order processing workflows to enhance operational efficiency.
- Assisted in training new team members on standard operating procedures.
- Monitored inventory levels and coordinated stock replenishment activities.
- Implemented quality control measures to ensure accuracy in order fulfillment.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Customer Service Representative
Lowe's
02.2019 - 01.2024
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Processed transactions accurately through POS systems, ensuring smooth checkout experiences.
- Trained new team members on product knowledge and customer interaction techniques.
- Assisted in inventory management, contributing to stock organization and replenishment efforts.
Crew Trainer
McDonald's
07.2015 - 01.2019
- Trained new crew members on operational procedures and customer service standards.
- Oversaw daily shift operations, ensuring adherence to safety and quality protocols.
- Developed training materials to enhance staff knowledge and performance consistency.
- Evaluated team performance, providing constructive feedback to improve productivity.
Education
High School Diploma -
Germantown High School
Madison, MS Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Stakeholder communication
- Process documentation
- Excel spreadsheets
- Clear communication
- Fast learner
- Multitasking and time management
- Customer and client relations
- Critical thinking
Timeline
Process Assistant
Amazon
01.2024 - 04.2026
Customer Service Representative
Lowe's
02.2019 - 01.2024
Crew Trainer
McDonald's
07.2015 - 01.2019
High School Diploma -
Germantown High School