TIMOTHY UNDERWOOD
Southaven
Summary
- My professional career has allowed me to develop outstanding customer service skills with a proven record of accomplishment. Some of these skills are as follows:
- Highly organized with great attention to detail and follow through
- Problem solving, analytical skills and creative solutions
- Excellent time management skills with ability to use independent judgment and critical thinking effectively
Detail-oriented logistics expert with over 10 years of experience in delivery and supply chain management. Skilled in critical thinking, time management, and analytical problem-solving. Ready to leverage expertise in optimizing delivery processes and enhancing customer satisfaction.
Overview
25
25
years of professional experience
1994
1994
years of post-secondary education
Work History
Delivery Driver
Marcos's Pizza
Southaven
07.2023 - Current
- Delivered pizzas to customers in a timely and efficient manner.
- Maintained vehicle cleanliness and performed routine inspections.
- Followed delivery routes to optimize travel time and fuel efficiency.
- Communicated with customers to confirm orders and address concerns.
- Collaborated with team members to ensure smooth order processing.
- Assisted in training new drivers on delivery procedures and safety practices.
- Handled cash transactions and processed payments accurately.
- Ensured adherence to food safety standards during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Global Materials Planner (MDC)
Cummins
Memphis
01.2020 - 04.2023
- Making sure the forecast is added and correct for specific parts in inventory systems on a monthly basis
- Follow up on past due shipments from external suppliers
- Follow up on backorder shipments from external suppliers
- Request shipments be expedited from suppliers if at all possible (when warranted)
- Assist the India Planning Group with various duties or answers to any questions that may arise
- Place parts on manual allocation for Priority/Customer Down orders on a case by case basis
- Create PFR's (Premium Freight Requests) for approval to be shipped via air from external suppliers for priority orders
- Played integral role in the India Planning Group transition
- Helped train fellow contract Material Planners
Purchasing Assistant
Helena AgriCenter
Collierville
01.2017 - 01.2020
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Issue, maintain, and keep up to date on release numbers
- Transfer product to locations, invoice vendors for product used and record amounts transferred in Terminal Master
- Maintain and balance Terminal Master for every vendor
- Balance and close purchase orders
- Filing/Reporting
Logistics Coordinator /International Customer Service
ZIMMER BIOMET
Memphis
01.2011 - 01.2017
- Managed orders and prepared invoicing for all International customers using a wide array of programs
- Identified and monitored backordered items with the support of the International purchasing group
- Utilized Online Customs websites (FedEx and AESDirect)
- Furnished required documentation for customs clearance purposes
- Collaborated with the Regulatory Group to correct International product registration issues in order to ensure on time delivery of shipments.
- Streamlined the customer complaint process in order to achieve a 98% customer service satisfaction rate
International Shipping Processor III
MEDTRONIC
Memphis
01.2001 - 01.2010
- Packed and shipped temperature sensitive biologic material to various countries
- Arranged carrier services for palletized freight based on volume and customer prioritized items
- Demonstrated the ability to balance daily high volume shipments along with any unexpected issues
- Operated powered pallet jacks, semi-automatic stretch wrapping machines, and automated inventory retrieval system
Education
General Equivalency Diploma
Memphis , TNSkills
- Highly organized
- Attention to detail
- Problem solving
- Analytical skills
- Creative solutions
- Excellent time management
- Independent judgment
- Critical thinking
- Microsoft Office
- Excel
- SAP
- AS400
- JD Edwards
Awards
- Received numerous Zimmer Impact Employee Awards for Excellent Customer Service.
- Recognized for High Productivity and Excellent Attendance
- Received monetary compensation for High Productivity and Excellent Attendance
- Received two Parachute Packer Awards for volunteering to help train after normal business hours and for volunteering to complete an urgent Premium Freight Request
Timeline
Delivery Driver
Marcos's Pizza
07.2023 - Current
Global Materials Planner (MDC)
Cummins
01.2020 - 04.2023
Purchasing Assistant
Helena AgriCenter
01.2017 - 01.2020
Logistics Coordinator /International Customer Service
ZIMMER BIOMET
01.2011 - 01.2017
International Shipping Processor III
MEDTRONIC
01.2001 - 01.2010
General Equivalency Diploma