Summary
Overview
Work History
Education
Skills
Timeline
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Tina McCay

Burnsville

Summary

Dynamic and goal-oriented professional, excelling in customer service excellence and operational efficiency. Recognized for enhancing client retention through personalized banking solutions and effective cross-selling. Adept in cash handling and committed to fostering strong customer relationships while maintaining a positive attitude.

Results-driven banking professional delivering client-focused services. Expertise in identifying customer needs, recommending appropriate banking products, and ensuring compliance with regulatory standards. Known for strong team collaboration, adaptability to dynamic environments, and commitment to achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Sr. Universal Banker

Guaranty Bank & Trust
02.2009 - 05.2025
  • Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
  • Ensured adherence to anti-money laundering protocols through diligent verification of customer identification documents during account opening procedures.
  • Balanced branch cash vaults daily, maintaining accuracy and security of large sums of currency.
  • Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
  • Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Teaching Assistant/Special Needs Assistant

Tishomingo County School District
08.2005 - 02.2009
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Promoted effective communication between students with special needs, their peers, and educators through active listening and clear expression of ideas.
  • Maintained safety and security by overseeing students in recess environments.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Increased self-confidence among students with special needs by recognizing their achievements and providing positive reinforcement.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Organized and maintained classroom resources, ensuring materials were readily available for lessons.

Education

Associate of Arts - Phsychology:Christian Counseling

Liberty University
Lynchburg, VA
05-2023

Mississippi Bankers Association Certificate -

Mississippi School of Banking
Oxford, MS
04-2019

Skills

  • Goal oriented
  • Operational efficiency
  • Cross-selling products
  • Financial software
  • Banking operations
  • Cash handling
  • Self motivated
  • Customer relationship management
  • Cash ordering
  • Money auditing
  • Positive attitude
  • Teamwork
  • Honest and dependable
  • Multitasking
  • Customer service excellence
  • Active listening
  • Cash handling and management

Timeline

Sr. Universal Banker

Guaranty Bank & Trust
02.2009 - 05.2025

Teaching Assistant/Special Needs Assistant

Tishomingo County School District
08.2005 - 02.2009

Associate of Arts - Phsychology:Christian Counseling

Liberty University

Mississippi Bankers Association Certificate -

Mississippi School of Banking

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Tina McCay