Tionna Barnett
Greenville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Leasing Agent
Property Management
Greenville, MS
08.2025 - Current
- Facilitated tenant screenings and application processes to ensure qualified occupancy.
- Managed lease negotiations, ensuring favorable terms for property and tenants.
- Developed marketing strategies to enhance property visibility and attract potential renters.
- Conducted property tours, showcasing amenities and addressing prospective tenant inquiries effectively.
- Implemented tenant retention programs to improve satisfaction and reduce turnover rates.
Insurance Claims Specialist
Health Care Service Corporation
Remote
08.2022 - 01.2026
- Reviewed and processed insurance claims, ensuring adherence to company policies and regulatory requirements.
- Analyzed claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Collaborated with cross-functional teams to streamline claims processing workflows, enhancing overall efficiency.
- Led initiatives to improve claims adjudication processes, resulting in reduced turnaround times and increased customer satisfaction.
- Utilized claims management software to track progress and maintain accurate records of all submitted claims.
Customer Service Representative
Harlows Casino Resort & Spa
Greenville, MS
08.2024 - 09.2025
- Provided professional guest service by resolving concerns and answering questions.
- Assisted guests with reservations, property information, and amenities.
- Maintained records of guest interactions and service requests.
- Promoted casino services, events, and promotions to enhance guest experiences.
Customer Service Representative
Walmart
Remote
03.2022 - 08.2023
- Resolved customer inquiries through effective communication and product knowledge.
- Trained new staff on customer service protocols and operational procedures.
- Enhanced guest satisfaction by promptly addressing concerns and feedback.
- Managed reservations using advanced property management systems to streamline operations.
- Developed strategies to improve service delivery and reduce wait times during peak hours.
- Collaborated with team members to implement process improvements for better efficiency.
Inventory Cycle Counter
Associated Wholesale Grocers
Memphis, TN
08.2021 - 03.2022
- Maintained accurate inventory records and performed cycle counts.
- Investigated and corrected discrepancies.
Material Cycle Counter
Amazon
Memphis, TN
09.2020 - 08.2021
- Inspected shipments and maintained accurate warehouse inventory documentation.
Customer Support Specialist
Medical Center Navicent Health
Remote
08.2019 - 09.2020
- Developed strong relationships with healthcare professionals to promote product knowledge and increase brand visibility.
- Delivered product presentations and training sessions for medical staff, enhancing their understanding of complex therapies.
- Collaborated with cross-functional teams to align marketing strategies with sales goals, improving overall campaign effectiveness.
- Analyzed competitor products and industry developments to refine messaging and strengthen competitive advantage.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
Sales Associate (Part-Time)
Journeys
Greenville, MS
08.2017 - 08.2019
- Assisted customers with purchases and product recommendations.
- Maintained organized merchandise displays and supported sales goals.
Education
High School Diploma -
Ray Brooks School
Benoit, MS05-2019
Skills
- Claims investigation
- Claims analysis
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
- Complaint handling
Timeline
Leasing Agent
Property Management
08.2025 - Current
Customer Service Representative
Harlows Casino Resort & Spa
08.2024 - 09.2025
Insurance Claims Specialist
Health Care Service Corporation
08.2022 - 01.2026
Customer Service Representative
Walmart
03.2022 - 08.2023
Inventory Cycle Counter
Associated Wholesale Grocers
08.2021 - 03.2022
Material Cycle Counter
Amazon
09.2020 - 08.2021
Customer Support Specialist
Medical Center Navicent Health
08.2019 - 09.2020
Sales Associate (Part-Time)
Journeys
08.2017 - 08.2019
High School Diploma -
Ray Brooks School