Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeper
Fairfield Inn Marriott
02.2023 - Current
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Changed bed linens and towels, tidied up rooms.
Inspected guest rooms after cleaning to ensure they were presentable.
Reported any maintenance issues or damage to supervisors immediately.
Technical Customer Support
Conduent
11.2021 - 01.2025
Answer incoming calls
Remain up to date on latest technologies and solutions applicable
Patiently listen to, and address complex customer issues to resolve their problems
Made genuine
connections with customers
Multitask using multiple applications
Guide customers to the best solution for their issue
Remaining calm during conflict resolution for frustrated customers
Housekeeper
JLL-ABB
01.2015 - 12.2020
Collect recycle trash container and sort in dumpsters and containers
Clean designated warehouse area daily
Trained to ride EZ go cart by client
(Non forklift)
Remove waste daily
Clean windows
Train new hires
Disinfect (area or item|rooms|bathrooms|counters|equipment)
Customer Service Representative
NEW
11.2013 - 01.2015
Communicate effectively with all levels in the organization
Answered incoming calls
Remained up to date on companies latest technologies and solutions applicable
Patiently listen to, and addressed complex customer issues to resolve their problems
Made genuine connections with customers
Multitask using multiple applications
Guided customers to the best solution for their issue
Remained calm during conflict resolution for frustrated customers
Housekeeper
Hilton Garden Inn Hotel
01.2012 - 12.2013
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified
d by the hotel brand standards
Provide excellent guest service
Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping
Supervision
Responsible for checking daily the guest information in CRM and ensure that the preferences and
requests of the same are met on time
Replaces Laundry Attendant in case of holidays, days off or absences
Emptied trash
Changed linens
Education
High school diploma -
Excel Center
Memphis, TN
Skills
Housekeeping
Cleaning
Hospitality
Customer Service (9 years)
Cash Register
Guest Services
Laundry
Call Center (5 years)
Technical Support (5years )
Certifications and Licenses
Driver's License
Timeline
Housekeeper
Fairfield Inn Marriott
02.2023 - Current
Technical Customer Support
Conduent
11.2021 - 01.2025
Housekeeper
JLL-ABB
01.2015 - 12.2020
Customer Service Representative
NEW
11.2013 - 01.2015
Housekeeper
Hilton Garden Inn Hotel
01.2012 - 12.2013
High school diploma -
Excel Center
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