Tiyanna Singleton
Tupelo
Summary
Authorized to work in the US for any employer
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeper
Fairfield Inn Marriott
02.2023 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
Technical Customer Support
Conduent
11.2021 - 01.2025
- Answer incoming calls
- Remain up to date on latest technologies and solutions applicable
- Patiently listen to, and address complex customer issues to resolve their problems
- Made genuine connections with customers
- Multitask using multiple applications
- Guide customers to the best solution for their issue
- Remaining calm during conflict resolution for frustrated customers
Housekeeper
JLL-ABB
01.2015 - 12.2020
- Collect recycle trash container and sort in dumpsters and containers
- Clean designated warehouse area daily
- Trained to ride EZ go cart by client
- (Non forklift)
- Remove waste daily
- Clean windows
- Train new hires
- Disinfect (area or item|rooms|bathrooms|counters|equipment)
Customer Service Representative
NEW
11.2013 - 01.2015
- Communicate effectively with all levels in the organization
- Answered incoming calls
- Remained up to date on companies latest technologies and solutions applicable
- Patiently listen to, and addressed complex customer issues to resolve their problems
- Made genuine connections with customers
- Multitask using multiple applications
- Guided customers to the best solution for their issue
- Remained calm during conflict resolution for frustrated customers
Housekeeper
Hilton Garden Inn Hotel
01.2012 - 12.2013
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
- Provide excellent guest service
- Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping
- Supervision
- Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
- Replaces Laundry Attendant in case of holidays, days off or absences
- Emptied trash
- Changed linens
Education
High school diploma -
Excel Center
Memphis, TNSkills
- Housekeeping
- Cleaning
- Hospitality
- Customer Service (9 years)
- Cash Register
- Guest Services
- Laundry
- Call Center (5 years)
- Technical Support (5years )
- Certifications and Licenses
- Driver's License
Timeline
Housekeeper
Fairfield Inn Marriott
02.2023 - Current
Technical Customer Support
Conduent
11.2021 - 01.2025
Housekeeper
JLL-ABB
01.2015 - 12.2020
Customer Service Representative
NEW
11.2013 - 01.2015
Housekeeper
Hilton Garden Inn Hotel
01.2012 - 12.2013
High school diploma -
Excel Center
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