Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiyanna Singleton

Tupelo

Summary

Authorized to work in the US for any employer

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Housekeeper

Fairfield Inn Marriott
02.2023 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.

Technical Customer Support

Conduent
11.2021 - 01.2025
  • Answer incoming calls
  • Remain up to date on latest technologies and solutions applicable
  • Patiently listen to, and address complex customer issues to resolve their problems
  • Made genuine connections with customers
  • Multitask using multiple applications
  • Guide customers to the best solution for their issue
  • Remaining calm during conflict resolution for frustrated customers

Housekeeper

JLL-ABB
01.2015 - 12.2020
  • Collect recycle trash container and sort in dumpsters and containers
  • Clean designated warehouse area daily
  • Trained to ride EZ go cart by client
  • (Non forklift)
  • Remove waste daily
  • Clean windows
  • Train new hires
  • Disinfect (area or item|rooms|bathrooms|counters|equipment)

Customer Service Representative

NEW
11.2013 - 01.2015
  • Communicate effectively with all levels in the organization
  • Answered incoming calls
  • Remained up to date on companies latest technologies and solutions applicable
  • Patiently listen to, and addressed complex customer issues to resolve their problems
  • Made genuine connections with customers
  • Multitask using multiple applications
  • Guided customers to the best solution for their issue
  • Remained calm during conflict resolution for frustrated customers

Housekeeper

Hilton Garden Inn Hotel
01.2012 - 12.2013
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
  • Provide excellent guest service
  • Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping
  • Supervision
  • Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
  • Replaces Laundry Attendant in case of holidays, days off or absences
  • Emptied trash
  • Changed linens

Education

High school diploma -

Excel Center
Memphis, TN

Skills

  • Housekeeping
  • Cleaning
  • Hospitality
  • Customer Service (9 years)
  • Cash Register
  • Guest Services
  • Laundry
  • Call Center (5 years)
  • Technical Support (5years )
  • Certifications and Licenses
  • Driver's License

Timeline

Housekeeper

Fairfield Inn Marriott
02.2023 - Current

Technical Customer Support

Conduent
11.2021 - 01.2025

Housekeeper

JLL-ABB
01.2015 - 12.2020

Customer Service Representative

NEW
11.2013 - 01.2015

Housekeeper

Hilton Garden Inn Hotel
01.2012 - 12.2013

High school diploma -

Excel Center
Tiyanna Singleton