TiYonna Lloyd
Southaven
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offering skill with CRM systems paired with outstanding active listening and multitasking abilities. of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
People First Urgent & Primary Care
06.2022 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Customer Service Associate
Walmart
12.2020 - 05.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers in making payments on accounts and setting up payment plans.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Processed customer transactions and applied appropriate fees.
- Stocked and maintained money center area.
- Prepared and checked cashier register tills.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
- Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
- Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
Crew Member
McDonald's
01.2020 - 12.2020
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in operations.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Maintained order of customer and crew member work areas.
- Verified orders and bagged items for easy transport.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Checked out customers by processing payments and bagging items.
- Totaled bills, accepted payments and returned change.
Team Member
McAllister's Deli
04.2019 - 01.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2019
Skills
- MS Office proficiency
- Inbound and Outbound Calling
- Customer Support
- Front Desk Operations
- Appointment Scheduling
- Payment Scheduling and Collection
- Employee management
- Problem Resolution
- Verbal Communication
- Credit card payment processing
- Data evaluation
- Product organization
- Customer relations
- Courteous demeanor
- Technologically savvy
- Office equipment proficiency
- Schedule mastery
- Adaptive team player
- Cash handling
- Customer Service
- Issue resolution
- ID verification
- Concise time management
Timeline
Medical Receptionist
People First Urgent & Primary Care
06.2022 - Current
Customer Service Associate
Walmart
12.2020 - 05.2022
Crew Member
McDonald's
01.2020 - 12.2020
Team Member
McAllister's Deli
04.2019 - 01.2020
High School Diploma -
Penn Foster Career School
Similar Profiles
Brenda LunaBrenda Luna
Certified Clinical Medical Assistant (Head MA) at People First Urgent & Primary CareCertified Clinical Medical Assistant (Head MA) at People First Urgent & Primary Care
Rebecca GarciaRebecca Garcia
Advanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary CareAdvanced Practice Registered Nurse at Urgent MD/MedNow Urgent and Primary Care
Scott PulsipherScott Pulsipher
Medical Scribe and Scribe Director at Mend Urgent Care and Primary CareMedical Scribe and Scribe Director at Mend Urgent Care and Primary Care