Toneshia funchess
Carenet Healthcare
Ellisville
8
years of professional experience
Detail-oriented Care Coordinator with expertise in case management and patient education. Proven ability to streamline care processes, enhance patient satisfaction, and support multidisciplinary teams in achieving optimal health outcomes.
Work History
Care Coordinator
3 Years 10 Months- Coordinated patient care plans by collaborating with multidisciplinary teams to ensure optimal health outcomes.
- Managed referrals and appointments, streamlining processes for improved patient access and satisfaction.
- Educated patients on healthcare resources, enhancing their understanding of care options and services available.
- Monitored patient progress and provided follow-up support, ensuring adherence to treatment plans and interventions.
Healthcare Customer Service Representative
1 Year 1 Month- Assisted customers in resolving healthcare inquiries and issues effectively.
- Provided accurate information regarding insurance benefits and claims processes.
- Managed high-volume calls while maintaining professionalism and empathy.
- Collaborated with healthcare providers to ensure timely resolution of patient concerns.
Customer Service Representative
1 Year 5 Months- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Mentored junior representatives, improving team efficiency and knowledge sharing.
- Implemented feedback mechanisms to capture customer insights and drive service improvements.
Education
Associate of Science - Nursing
Skills
Case management
Documentation
Patient education
Organizational skills
Medical terminology understanding
Scheduling
Medical terminology
Multitasking and organization
Active listening
Data entry
HIPAA guidelines
Patient care assessment
Electronic medical record software
Timeline
Care Coordinator
Carenet Healthcare
11.2022 - CurrentRead More
Healthcare Customer Service Representative
Teleperformance USA
10.2021 - 11.2022Read More
Customer Service Representative
Alight Solutions
10.2018 - 03.2020Read More
Hinds Community College
Associate of Science from Nursing
Read More
Health Fair
It was a workshop where we had to check people blood pressure, heart rate and provide educational information to help you stay healthy