Toneshia funchess
Ellisville
Summary
Detail-oriented Care Coordinator with expertise in case management and patient education. Proven ability to streamline care processes, enhance patient satisfaction, and support multidisciplinary teams in achieving optimal health outcomes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Carenet Healthcare
San Antonio, TX
11.2022 - Current
- Coordinated patient care plans by collaborating with multidisciplinary teams to ensure optimal health outcomes.
- Managed referrals and appointments, streamlining processes for improved patient access and satisfaction.
- Educated patients on healthcare resources, enhancing their understanding of care options and services available.
- Monitored patient progress and provided follow-up support, ensuring adherence to treatment plans and interventions.
Healthcare Customer Service Representative
Teleperformance USA
Salt Lake City, UT
10.2021 - 11.2022
- Assisted customers in resolving healthcare inquiries and issues effectively.
- Provided accurate information regarding insurance benefits and claims processes.
- Managed high-volume calls while maintaining professionalism and empathy.
- Collaborated with healthcare providers to ensure timely resolution of patient concerns.
Customer Service Representative
Alight Solutions
Charlotte, NC
10.2018 - 03.2020
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Mentored junior representatives, improving team efficiency and knowledge sharing.
- Implemented feedback mechanisms to capture customer insights and drive service improvements.
Education
Associate of Science - Nursing
Hinds Community College
Jackson, MS05-2012
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Scheduling
- Medical terminology
- Multitasking and organization
- Active listening
- Data entry
- HIPAA guidelines
- Patient care assessment
- Electronic medical record software
Timeline
Care Coordinator
Carenet Healthcare
11.2022 - Current
Healthcare Customer Service Representative
Teleperformance USA
10.2021 - 11.2022
Customer Service Representative
Alight Solutions
10.2018 - 03.2020
Associate of Science - Nursing
Hinds Community College
Health Fair
It was a workshop where we had to check people blood pressure, heart rate and provide educational information to help you stay healthy