Toni Coffer
Canton,MS
Summary
Dynamic and adaptable professional with a proven track record at Teleflex, excelling in order fulfillment and customer satisfaction. Recognized for strong problem-solving skills and a commitment to safety compliance, I effectively minimized product damage while fostering a collaborative team environment. Passionate about delivering high-quality service and enhancing operational efficiency.
Distribution professional with comprehensive knowledge of inventory management and logistics. Recognized for consistently achieving high standards in operational efficiency and teamwork. Reliable and adaptable, with strong skills in coordinating with cross-functional teams and maintaining workflow consistency.
Overview
14
14
years of professional experience
Work History
Distribution Associate 1
Teleflex
03.2023 - Current
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling and appropriate packaging techniques.
- Inspected merchandise for damage and discrepancies.
Forklift Operator
Milwaukee Tool
09.2021 - 03.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully order picker to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
Member Service Representative
Veritas Federal Credit Union
07.2019 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Customer Service Representative
Xerox
09.2015 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
Assistant Tutor/Front Office Clerk
Wesley Youth Foundation INC.
06.2011 - 07.2013
- Actively participated in professional development opportunities to stay current on the latest educational trends.
- Boosted students'' confidence and motivation by providing constructive feedback on their progress and achievements.
- Assisted lead tutor in developing personalized lesson plans, resulting in improved student comprehension and retention.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
No Degree - Business Administration
Holmes Community College
Goodman, MS05.2016
Skills
- Order picking
- Adaptable to change
- Order filling
- Worksite safety
- Safety compliance
- Following instructions
- Fast Learner
- High Customer Care Standards
- Strong Problem Solving Skills
- Active Listening Skills
- Energetic Work Attitude
Timeline
Distribution Associate 1
Teleflex
03.2023 - Current
Forklift Operator
Milwaukee Tool
09.2021 - 03.2023
Member Service Representative
Veritas Federal Credit Union
07.2019 - 09.2021
Customer Service Representative
Xerox
09.2015 - 04.2019
Assistant Tutor/Front Office Clerk
Wesley Youth Foundation INC.
06.2011 - 07.2013
No Degree - Business Administration
Holmes Community College
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