Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Hancock

Coffeeville

Summary

Adaptable individual with a versatile background in healthcare and customer service. Skilled in inventory management and time management, contributing to efficient operations and enhanced customer satisfaction. Ready to leverage experience to support team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Production Worker

ICE Indsutries
Grenada
05.2024 - Current
  • Operated machinery to assemble products efficiently and safely.
  • Maintained quality control standards during production runs.
  • Conducted routine inspections of equipment for optimal performance.
  • Followed safety guidelines to ensure a secure working environment.
  • Cleaned up work area at end of shift to maintain safe working environment.

Surgical Technologist

UMMC Grenada
Grenada
05.2025 - 05.2025
  • Assisted surgical team in preparing operating room for procedures.
  • Sterilized and maintained surgical instruments and equipment for safe use.
  • Supported patient care by positioning and draping prior to surgery.
  • Inventory, ordering, answering phones, organizing order tickets

Customer Service Representative

Insurance Auto Auctions, IAA
Grenada
08.2023 - 05.2024
  • Assisted customers with claims processing and policy inquiries.
  • Handled incoming calls and provided exceptional service to clients.
  • Resolved issues promptly to enhance customer satisfaction levels.
  • Maintained knowledge of industry regulations and company policies.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.

Medical Assistant

Surgical Consultants of Oxford
Oxford
07.2021 - 08.2022
  • Assisted surgeons during procedures by preparing instruments and maintaining sterile environments.
  • Managed patient records using electronic health record systems for accurate documentation.
  • Scheduled patient appointments and coordinated follow-up visits with medical staff.
  • Conducted vital sign assessments to monitor patient health before procedures.
  • Handled medical billing and insurance verification for patient services provided.
  • Supported inventory management by ordering supplies and maintaining stock levels.

Hemodialysis Technician

Fresenius Dialysis Center
Grenada
08.2018 - 07.2021
  • Monitored patient vital signs during hemodialysis treatments.
  • Prepared and maintained dialysis machines for efficient operation.
  • Assisted patients with access to vascular sites for dialysis.

Education

Certificate of Surgical Technologist -

Holmes Community College
Grenada Ms
06-2009

High School Diploma -

Grenada High School
Grenada MS
05-2006

Skills

  • Customer relationship management
  • Inventory management
  • Claims processing
  • Attention to detail
  • Time management
  • Answering telelphones
  • EMAILS
  • Completing orders
  • Forklift oporator
  • Hazardous material handling
  • OSHA compliance

Certification

  • Certificate of Surgical Techonolgy
  • Certificate of Hemodialysis Tech

Timeline

Surgical Technologist

UMMC Grenada
05.2025 - 05.2025

Production Worker

ICE Indsutries
05.2024 - Current

Customer Service Representative

Insurance Auto Auctions, IAA
08.2023 - 05.2024

Medical Assistant

Surgical Consultants of Oxford
07.2021 - 08.2022

Hemodialysis Technician

Fresenius Dialysis Center
08.2018 - 07.2021

Certificate of Surgical Technologist -

Holmes Community College

High School Diploma -

Grenada High School

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Toni Hancock