Toni Jackson
Jackson
Summary
Experienced customer service professional with over 5 years of diverse experience in remote and retail settings. Proven track record of delivering exceptional service and building strong customer relationships. Skilled in resolving customer inquiries and concerns, ensuring satisfaction and loyalty. Adept at utilizing various communication channels for prompt and accurate assistance. Committed to maintaining a positive and professional demeanor while consistently meeting or exceeding performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
07.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Krystal's
08.2018 - 09.2022
- Management
Assistant Manager
Dollar General
05.2020 - 07.2022
- Managed shift operations effectively.
Manager
Burger King
07.2021 - 03.2022
- Management
Cashier/Sales Associate
Walmart
02.2017 - 07.2019
- Managed sales activities to exceed targets.
Education
High school or equivalent -
Provine High School
Jackson, MS05.2016
Skills
- Cash Handling
- Cashiering
- Sales
- Food Service
- Shift Management
- Management
- Food Preparation
- Store Management Experience
- Food Safety
- Restaurant Management
- POS
- Retail Sales
- Cooking
- Inventory Control
- Host/Hostess
- Supervising Experience
- Assistant Manager Experience
- Catering
- Kitchen Management Experience
- Restaurant Experience
- Kitchen Experience
- Customer service
- Active listening
Certification
- ServSafe, Present
- Food Handler Certification, Present
Timeline
Customer Service Representative
Amazon
07.2023 - 11.2024
Manager
Burger King
07.2021 - 03.2022
Assistant Manager
Dollar General
05.2020 - 07.2022
Manager
Krystal's
08.2018 - 09.2022
Cashier/Sales Associate
Walmart
02.2017 - 07.2019
High school or equivalent -
Provine High School
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