Tonja Jordan
Madison
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
Sunglass Hut
Ridgeland, MS
09.2021 - Current
- Oversaw shop operations by establishing effective opening and closing routines. Directed daily activities to promote efficient shop performance. Managed sales floor operations to enhance profitability and customer satisfaction.
- Oversaw human resource functions including recruitment, onboarding, training, and employee termination. Managed scheduling and delegated responsibilities effectively. Established sales quotas and conducted performance evaluations based on key metrics.
- Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy
- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance
Assistant Manager
Bath and Body Works
Ridgeland, MS
04.2010 - 08.2021
- Attract, hire, develop, inspire and retain top talent
- Coach, develop and maximize the success of all associates
- Build schedules to maximize and leverage sales results
- Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
- Build a team that works well together based on the needs of the store
- Ensure onboarding and continued training of the associate team
- Effectively and fairly mange performances as delegated by the store manager
Assistant Store Manager
Belk Department Store
Ridgeland, MS
06.2005 - 04.2010
- Interfaced with customers to identify purchasing needs and directed them to appropriate department; recommended additional products or cost-effective alternatives to enhance service and satisfaction
- Championed promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirmed and changed price signage on designated products during seasonal promotions
Preschool Teacher
New Jerusalem Christian Daycare
Jackson, MS
01.2000 - 03.2005
- Developed and delivered interactive learning programs designed to engage and educate young children
- Helped children build their social skills
- Kept the classroom clean and safe for all students and teachers
Preschool Teacher
Kiddie Korral
Kalamazoo, MI
09.1995 - 06.1999
- Provided nutritious supplement to children
- Developed and delivered interactive learning programs designed to engage and educate young children
- Helped children build their social skills
- Kept the classroom clean and safe for all students and teachers
Education
Associate of Arts - Business Administration
Kalamazoo Valley Community College
Kalamazoo, MIDiploma - undefined
Loy Norrix High School
01.1987
Skills
- Active listening
- Strong communication skills
- Exceptional organizational and problem-solving skills
- Ability to Interact Effectively with Internal and External Constituents
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Employee training
- Goals and performance
- Team building and leadership
- Store merchandising
Timeline
Store Manager
Sunglass Hut
09.2021 - Current
Assistant Manager
Bath and Body Works
04.2010 - 08.2021
Assistant Store Manager
Belk Department Store
06.2005 - 04.2010
Preschool Teacher
New Jerusalem Christian Daycare
01.2000 - 03.2005
Preschool Teacher
Kiddie Korral
09.1995 - 06.1999
Diploma - undefined
Loy Norrix High School
Associate of Arts - Business Administration
Kalamazoo Valley Community College