Tonja Monroe
Moss Point
Summary
Compassionate Personal Care Assistant with expertise in patient monitoring, daily living activities, and emotional support. Committed to fostering patient independence and safety through attentive care. Also a dedicated healthcare professional and skilled in patient care, customer service, and vital sign monitoring. Proven ability to enhance patient comfort and independence while ensuring adherence to safety protocols. Ready to contribute to high-quality patient outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Care Assistant (PCA)
Singing River Health System
Pascagoula, MS
04.2024 - Current
- Monitored vital signs, documenting changes to ensure patient safety.
- Assisted patients with daily living activities, promoting independence and comfort.
- Provide direct in-home and facility-based patient care
- Assist with mobility, personal hygiene, and daily routines
- Monitor vital signs and document patient observations
- Offer emotional support and companionship to patients
Processing Technician / Medical Receptionist
CSL Behring / CSL Plasma
Mobile, AL
05.2022 - 03.2024
- Collected and processed plasma samples following strict safety and quality guidelines
- Performed donor intake, vital signs, and eligibility screenings
- Registered new donors and maintained accurate medical records
- Delivered excellent customer service in a regulated healthcare environment
- Ensured compliance with FDA and company protocols
- Operated and maintained plasma processing equipment to ensure optimal performance and compliance with safety standards.
- Conducted quality control checks on collected plasma samples to guarantee adherence to regulatory requirements.
Customer Service Representative
Sykes Alpine Access
Moss Point, MS
06.2021 - 04.2022
- Managed inbound calls related to WEX Healthcare, COBRA insurance, and claims
- Resolved customer inquiries with professionalism and accuracy
- Documented calls and protected sensitive personal information
- Escalated complex issues to appropriate departments, ensuring timely resolution and minimal disruption.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alorica
Mobile, AL
12.2019 - 03.2021
- Provided phone-based customer support in a high-volume call center
- Maintained excellent phone etiquette and documentation standards
Shipping & Receiving Associate
Cottage Hill Nursery
Irvington, AL
04.2019 - 10.2019
- Packaged, shipped, and received inventory
- Ensured accuracy and safe handling of products
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Cashier / Customer Service Associate
Various Employers
AL & FL
09.2000 - 12.2016
- Delivered consistent customer service across retail and food service settings
- Handled cash transactions, stocking, merchandising, and cleaning
- Built long-term reliability and strong work ethic
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balance at end of shift.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and customer engagement techniques.
- Managed inventory levels, restocking shelves to enhance product availability.
Education
High School Diploma -
Home Schooled
Brewton05-2004
High School Diploma -
Home Schooled
Brewton05-2004
Skills
- Patient Care & Monitoring
- Vital Signs & ADLs
- Medical Terminology
- Electronic Records & Documentation
- Customer Service (10 years)
- Call Center & Phone Support
- Microsoft Word, Excel, Office
- Front Desk & Reception
- Cash Handling & Scheduling
- Caregiving & Home Care
- Communication & Teamwork
- Housekeeping tasks
- Personal hygiene assistance
- Grooming assistance
- Compassionate care
- Direct patient care
- Patient management
Certification
- CNA - Certified Nursing Assistant
Timeline
Personal Care Assistant (PCA)
Singing River Health System
04.2024 - Current
Processing Technician / Medical Receptionist
CSL Behring / CSL Plasma
05.2022 - 03.2024
Customer Service Representative
Sykes Alpine Access
06.2021 - 04.2022
Customer Service Representative
Alorica
12.2019 - 03.2021
Shipping & Receiving Associate
Cottage Hill Nursery
04.2019 - 10.2019
Cashier / Customer Service Associate
Various Employers
09.2000 - 12.2016
High School Diploma -
Home Schooled
High School Diploma -
Home Schooled