Tony Bishop
Union
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, enhancing satisfaction through strategic training and development. Skilled in security management and customer engagement, I effectively streamlined communication processes, driving a 20% improvement in issue resolution efficiency. Adept at analyzing feedback to implement impactful service delivery enhancements.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Walmart
11.2011 - 04.2020
- Led customer service team to enhance overall satisfaction through training and development programs.
- Streamlined communication processes between departments to improve issue resolution efficiency.
- Developed and implemented strategies for managing high-volume customer inquiries effectively.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
Store Manager
Dollar General Store
10.2020 - 10.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, implementing strategies to boost store performance.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
Production Worker
Tyson Foods
12.2022 - 03.2023
- Operated machinery to assemble products efficiently and accurately.
- Inspected finished goods for quality assurance, ensuring adherence to standards.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Trained new employees on safety protocols and operational procedures.
Unarmed Security Guard
DSI
03.2023 - 06.2023
- Monitored security cameras to detect suspicious activities and ensure safety protocols.
- Conducted regular patrols of assigned areas to deter potential security risks.
- Assisted in emergency response procedures, maintaining calm and order during incidents.
- Provided excellent customer service by greeting visitors and responding to inquiries.
- Reported safety hazards and irregularities to management for prompt resolution.
- Collaborated with local law enforcement when necessary to enhance safety measures.
Unarmed Security Guard
Garver Asset Protection and Investigations
06.2023 - 10.2023
- Maintained accurate records of daily activities and incidents for reporting purposes.
- Participated in training sessions to improve knowledge of security practices and protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Billing Specialist
Spectrum
10.2023 - 02.2024
- Processed billing transactions accurately and efficiently, ensuring timely statement issuance.
- Managed customer inquiries related to billing discrepancies, providing effective resolutions.
- Reviewed account histories to identify and rectify errors in billing statements.
- Collaborated with cross-functional teams to enhance billing processes and improve customer satisfaction.
Machine Operator
Magna International-Magna Seating
05.2024 - 07.2024
- Operated machinery for production runs, ensuring adherence to safety protocols and quality standards.
- Monitored equipment performance, troubleshooting issues to minimize downtime and enhance productivity.
- Trained new operators on machine setup, operation techniques, and safety procedures.
- Implemented process improvements that increased operational efficiency and reduced waste.
Territory Sales Representative
Anderson Merchandisers, LLC
07.2024 - 09.2025
- Executed comprehensive merchandising of tasks on work phone, ensuring timely completion and accessibility.
- Oversaw the assembly and quality assurance of modular POGs, ensuring adherence to design specifications.
- Engaged with key clients to build trust and loyalty, driving increased sales opportunities.
Vehicle Quality Department
Honda Manufacturing Of Ohio (TEMP)
09.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Unarmed Security Guard
Securitas Security Services USA
12.2024 - 03.2025
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Unarmed Security Guard
Sunstates Security
07.2025 - 11.2025
- Analyzed traffic patterns and documented entries and exits at gated locations to enhance operational efficiency.
- Inspected and validated identification credentials to maintain secure access.
- Coordinated the movement of logging trucks, utilizing bills of lading to guide truckers to designated freight drop-off areas.
- Conducted thorough checks of departing trucks to confirm proper handling of freight in empty trailers.
Education
GED -
East Central Community College
Decatur, Mississippi, MS06-2007
Skills
- Security management
- Event crowd management
- Security patrol practices
- Strong situational awareness skills
- Access control implementation
- CCTV oversight
- Alarm response evaluation
- Advanced Excel proficiency
- Professional email management
- Microsoft software proficiency
- CPR certification holder
- Customer engagement
Languages
English
Native or Bilingual
Timeline
Unarmed Security Guard
Sunstates Security
07.2025 - 11.2025
Unarmed Security Guard
Securitas Security Services USA
12.2024 - 03.2025
Vehicle Quality Department
Honda Manufacturing Of Ohio (TEMP)
09.2024 - 12.2024
Territory Sales Representative
Anderson Merchandisers, LLC
07.2024 - 09.2025
Machine Operator
Magna International-Magna Seating
05.2024 - 07.2024
Billing Specialist
Spectrum
10.2023 - 02.2024
Unarmed Security Guard
Garver Asset Protection and Investigations
06.2023 - 10.2023
Unarmed Security Guard
DSI
03.2023 - 06.2023
Production Worker
Tyson Foods
12.2022 - 03.2023
Store Manager
Dollar General Store
10.2020 - 10.2022
Customer Service Manager
Walmart
11.2011 - 04.2020
GED -
East Central Community College