Tony Bishop
Union
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, enhancing satisfaction through strategic training and development. Skilled in security management and customer engagement, I effectively streamlined communication processes, driving a 20% improvement in issue resolution efficiency. Adept at analyzing feedback to implement impactful service delivery enhancements.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Walmart
Ada, OK
11.2011 - 04.2020
- Led customer service team to enhance overall satisfaction through training and development programs.
- Streamlined communication processes between departments to improve issue resolution efficiency.
- Developed and implemented strategies for managing high-volume customer inquiries effectively.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
Store Manager
Dollar General Store
Franklinton, LA
10.2020 - 10.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, implementing strategies to boost store performance.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
Production Worker
Tyson Foods
Carthage, MS
12.2022 - 03.2023
- Operated machinery to assemble products efficiently and accurately.
- Inspected finished goods for quality assurance, ensuring adherence to standards.
- Collaborated with team members to optimize production workflows and minimize downtime.
- Trained new employees on safety protocols and operational procedures.
Unarmed Security Guard
DSI
Columbus, OH
03.2023 - 06.2023
- Monitored security cameras to detect suspicious activities and ensure safety protocols.
- Conducted regular patrols of assigned areas to deter potential security risks.
- Assisted in emergency response procedures, maintaining calm and order during incidents.
- Provided excellent customer service by greeting visitors and responding to inquiries.
- Reported safety hazards and irregularities to management for prompt resolution.
- Collaborated with local law enforcement when necessary to enhance safety measures.
Unarmed Security Guard
Garver Asset Protection and Investigations
Columbus, OH
06.2023 - 10.2023
- Maintained accurate records of daily activities and incidents for reporting purposes.
- Participated in training sessions to improve knowledge of security practices and protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Billing Specialist
Spectrum
Columbus, OH
10.2023 - 02.2024
- Processed billing transactions accurately and efficiently, ensuring timely statement issuance.
- Managed customer inquiries related to billing discrepancies, providing effective resolutions.
- Reviewed account histories to identify and rectify errors in billing statements.
- Collaborated with cross-functional teams to enhance billing processes and improve customer satisfaction.
Machine Operator
Magna International-Magna Seating
Lancaster, OH
05.2024 - 07.2024
- Operated machinery for production runs, ensuring adherence to safety protocols and quality standards.
- Monitored equipment performance, troubleshooting issues to minimize downtime and enhance productivity.
- Trained new operators on machine setup, operation techniques, and safety procedures.
- Implemented process improvements that increased operational efficiency and reduced waste.
Territory Sales Representative
Anderson Merchandisers, LLC
Columbus, OH
07.2024 - 09.2025
- Executed comprehensive merchandising of tasks on work phone, ensuring timely completion and accessibility.
- Oversaw the assembly and quality assurance of modular POGs, ensuring adherence to design specifications.
- Engaged with key clients to build trust and loyalty, driving increased sales opportunities.
Vehicle Quality Department
Honda Manufacturing Of Ohio (TEMP)
Marysville, OH
09.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Unarmed Security Guard
Securitas Security Services USA
Columbus, OH
12.2024 - 03.2025
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Unarmed Security Guard
Sunstates Security
Columbus, OH
07.2025 - 11.2025
- Analyzed traffic patterns and documented entries and exits at gated locations to enhance operational efficiency.
- Inspected and validated identification credentials to maintain secure access.
- Coordinated the movement of logging trucks, utilizing bills of lading to guide truckers to designated freight drop-off areas.
- Conducted thorough checks of departing trucks to confirm proper handling of freight in empty trailers.
Education
GED -
East Central Community College
Decatur, Mississippi, MS06-2007
Skills
- Security management
- Event crowd management
- Security patrol practices
- Strong situational awareness skills
- Access control implementation
- CCTV oversight
- Alarm response evaluation
- Advanced Excel proficiency
- Professional email management
- Microsoft software proficiency
- CPR certification holder
- Customer engagement
Languages
English
Native or Bilingual
Timeline
Unarmed Security Guard
Sunstates Security
07.2025 - 11.2025
Unarmed Security Guard
Securitas Security Services USA
12.2024 - 03.2025
Vehicle Quality Department
Honda Manufacturing Of Ohio (TEMP)
09.2024 - 12.2024
Territory Sales Representative
Anderson Merchandisers, LLC
07.2024 - 09.2025
Machine Operator
Magna International-Magna Seating
05.2024 - 07.2024
Billing Specialist
Spectrum
10.2023 - 02.2024
Unarmed Security Guard
Garver Asset Protection and Investigations
06.2023 - 10.2023
Unarmed Security Guard
DSI
03.2023 - 06.2023
Production Worker
Tyson Foods
12.2022 - 03.2023
Store Manager
Dollar General Store
10.2020 - 10.2022
Customer Service Manager
Walmart
11.2011 - 04.2020
GED -
East Central Community College