Tony Tran
Byram
Summary
Experienced in hardware troubleshooting and maintenance. Valuable team player commended for helpfulness and professionalism. Four years of relevant work experience. Ready to take a new step in my IT career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
Logista Solutions
12.2021 - Current
- Set up and image workstations, troubleshoot basic networking and/or installing network equipment, inventory assets, assisting banks with mergers
- Printer/copier installation, troubleshooting, and repair
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Followed safety procedures to avoid injuries in field.
Parts Administrator
Technology Integration Group (TIG)
02.2021 - 12.2021
- Responsible for tracking inventory, parts ordering and distribution, and submitting claims to manufacturers
- Tasked to designate work plan for associates to resolve ever evolving work conditions
- Main point of contact for headquarters concerning parts and operations
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
Bench Technician
Technology Integration Group (TIG)
10.2020 - 02.2021
- Diagnose and repair laptops issued to children as part of Mississippi's Distant Learning Program
- Certified for work on Dell, Lenovo, and HP laptops
- Able to work independently and problem solve a variety of issues that may arise in a timely manner
- I have experience fixing issues ranging from hardware damage to software malfunctions
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Data Entry
Us legal forms
01.2018 - 09.2020
- Drafting legal documents and File maintenance
- Trained new employees on multiple medical billing programs and data entry software.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported senior staff with data entry and scheduling.
- Assisted with developing data entry processes.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Used data entry skills to accurately document and input statements.
Education
Career Certificate - Computer Programming Technology
Hinds Community College
Raymond, MS05.2021
High School Diploma -
Northwest Rankin High School
Brandon, MS05-2005
Skills
- Field Service Experience
- Efficient Data Management
- IT Help Desk Expertise
- Equipment Maintenance
- Technical Field Services
- Computer Hardware Troubleshooting
- Effective Organizational Skills
- Quick Learning Ability
- Work order prioritization
- Accountability and work ethic
- Teamwork and coordination
- Equipment documentation
Certification
- Comptia A+
- MTA 98-367 Security+
- TestOut PC Pro
- HP Chromebook and Chromebox Service Qualification - Certification for servicing and troubleshooting HP Chromebooks and family of products.
Timeline
Field Service Technician
Logista Solutions
12.2021 - Current
Parts Administrator
Technology Integration Group (TIG)
02.2021 - 12.2021
Bench Technician
Technology Integration Group (TIG)
10.2020 - 02.2021
Data Entry
Us legal forms
01.2018 - 09.2020
Career Certificate - Computer Programming Technology
Hinds Community College
High School Diploma -
Northwest Rankin High School
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