Tonya Graham
Philadelphia
Summary
Dedicated and highly organized Medical Support Assistant with 15+ years of federal service at Martin Army Community Hospital. Specialized in managing referrals and closing the loop between providers and patients to ensure accurate documentation, continuity of care, and timely completion of medical processes. Experienced in medical record management, patient administration, and front-office operations, with proven ability to streamline workflows and improve efficiency. Recognized for strong communication skills, attention to detail, and a commitment to delivering excellent patient support in fast-paced healthcare environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Support Assistant (GS-0679-05/07)
U.S. Army MEDDAC – Martin Army Community Hospital
08.2010 - Current
- Serve as the primary point of contact for patients and providers, delivering guidance on medical records and referral processes.
- Manage patient referrals from start to finish, ensuring accuracy, completeness, and “closing the loop” with providers and patients to guarantee continuity of care.
- Review and analyze referrals, forms, and supporting documents for compliance with established procedures and medical standards.
- Collaborate with providers and clinical staff to resolve discrepancies and ensure charts are properly documented and closed out.
- Oversee scheduling, appointment coordination, and front-office operations, including timekeeping, multi-line phone support, email communication, and supply management.
- Verify patient insurance eligibility and process personal data updates in electronic health records (EHR).
- Ensure preventative maintenance and follow-up on frontline medical equipment through timely work orders.
- Develop and implement procedures to streamline workflows, improving patient flow and administrative efficiency.
Nursing Assistant (GS-0621-04/05)
U.S. Army MEDDAC – Martin Army Community Hospital
06.2008 - 08.2010
- Provided direct patient care, including vital signs, intake/output monitoring, glucometer testing, and patient observations.
- Reported abnormal values and patient condition changes to providers, supporting timely clinical decision-making.
- Assisted patients with mobility, individualized care, and use of assistive devices while maintaining safety standards.
- Responded promptly to call lights and patient needs, ensuring respectful, compassionate care.
- Maintained safe and orderly patient environments by stocking supplies, checking expiration dates, and identifying potential hazards.
Correctional Officer
Aaron Cohn Youth Facility
04.2005 - 07.2008
- Enforced facility rules, regulations, and state laws to maintain safety, order, and discipline among juvenile offenders.
- Supervised and escorted juveniles during daily activities, meals, recreation, and off-site transports.
- Controlled facility access, screened visitors, and maintained logs of keys, tools, and equipment.
- Conducted security patrols, monitored inmate movement, and prepared incident and facility reports.
- Supported emergency response drills, including evacuations, escapes, and security threats.
- Promoted a safe environment by de-escalating inappropriate behavior and maintaining accurate headcounts.
Education
Criminal Justice Certificate -
Columbus Technical College
01-2006
Skills
- Patient Administration & Medical Records Management
- Managing Referrals & Closing the Loop with Providers/Patients
- Scheduling & Appointment Coordination
- Electronic Health Records (EHR) Systems
- Insurance Verification & Eligibility
- Clerical & Office Management (timekeeping, supply management)
- Process Improvement & Workflow Optimization
- Direct Patient Care & Monitoring
- Communication & Customer Service
- Safety & Compliance Procedures
Certification
- HIPAA Training Certificate – U.S. Army MEDDAC
- Cyber Awareness Certificate – U.S. Army MEDDAC
Timeline
Medical Support Assistant (GS-0679-05/07)
U.S. Army MEDDAC – Martin Army Community Hospital
08.2010 - Current
Nursing Assistant (GS-0621-04/05)
U.S. Army MEDDAC – Martin Army Community Hospital
06.2008 - 08.2010
Correctional Officer
Aaron Cohn Youth Facility
04.2005 - 07.2008
Criminal Justice Certificate -
Columbus Technical College