Toshaba Fairley
Carson
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
6
6
years of professional experience
Work History
Dispatcher Supervisor
Transportation Services Unlimited
04.2022 - Current
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in Louisiana, Florida, Alabama and Mississippi.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Quality Assurance Analyst
Conduent
Richland, Ms
03.2018 - 09.2022
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL03.2021
Skills
- Incident Reporting
- Decision Making
- Employee Training
- Scheduling Expertise
- Effective Communication
- Customer Service
- Route Planning
- Problem Solving
- Dispatch Software Proficiency
Timeline
Dispatcher Supervisor
Transportation Services Unlimited
04.2022 - Current
Quality Assurance Analyst
Conduent
03.2018 - 09.2022
Associate of Science - Criminal Justice
American InterContinental University
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