Tracey Rubiola

• Delivered exceptional customer service to enhance passenger experience and ensure satisfaction.
• Coordinated safety demonstrations, emphasizing emergency procedures and equipment usage for passenger awareness.
• Monitored cabin safety, ensuring compliance with regulations and maintaining secure environment during flights.
• Collaborated with crew members to manage in-flight services, optimizing efficiency and service quality.
• Resolved passenger inquiries and complaints promptly, fostering positive relationships and effective communication.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
• Appeared in court and testified under oath in Drug introduction into the USA case.
• Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Conducted thorough face-to-face with inmates and family members and documented investigative findings.
• Gathered facts from interviews of suspects, witnesses, and complainants.
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Documented findings and prepared detailed reports.
• Interviewed and interrogated suspects.
• Boosted productivity by training and guiding employees.
• Collected crime scene evidence and investigated secondary locations to build detailed cases based on sound evidence handling practices.
• Collected and preserved physical evidence, photographs and laboratory submissions.
• Marked off crime scenes and controlled access to protect evidence from tampering or loss.
• Enhanced department efficiency with streamlined processes for evidence collection and documentation.
• Installed covert cameras and recording devices in compliance with legal statutes and department policies.
• Carefully documented statements, observations, and evidentiary materials.
• Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Collaborated with federal agencies on investigations.
• Conducted interviews with witnesses and clients.
• Identified witnesses and collected statements to gather information and pursue remedies for violations of with in the Federal Bureau of Prisons.
• Reduced gang activity and introduction of contraband through diligent surveillance and timely reporting of suspicious behavior.
• Gained extensive knowledge in data entry, analysis and reporting.
• Debriefed gang members.
• Conducted weekly intelligence briefings with executive staff and line staff.
• Monitored all activities of inmates throughout the facility via Pelco surveillance system.
• Ran NCIC reports on visitors. Reviewed and Processed visitor applications.

• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Supervised offenders inside the facility.

• Worked on K-9 unit, tracking and narcotics,

• Ran warrants on individuals.

• Worked in the Control Center.

• Processed bail bond paperwork and assisted in the release of offenders.