Tracey Whisenhunt

• Managed incoming calls, providing information and directing inquiries to appropriate staff.
• Processed payments and updated financial records using company software efficiently.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Assisted customers with inquiries and provided timely resolutions to issues.
• Processed Maturing Balloon Loans
• Disbursed and tracked restricted escrow disbursements held for repairs at closing
• Processed Consumer Loan Subordinations
• Processed legal and death of borrower name changes
• Processed Successor in Interest
• Processed Transer of Ownership requests (transfers into Trusts, LLC's, etc)
• Tracked pledged asset loans and reviewed for release

Team Lead in the Assumption/Modification/Cancellation Department assisting with the following tasks:

- Training new employees within the department

- Partial Releases & Subordinations

- Consumer Loan Subordinations

- Maturing Balloon Loans

- Name Changes

- Successor in Interest

- Cancellations

- Repair Escrow Disbursements

- Pledged Asset Loans

- Transfers of Ownership