Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Eubanks

Columbus

Summary

Compassionate and dedicated Personal Care Assistant with experience at Baptist Memorial Hospital, skilled in grooming assistance and emotional support. Proven ability to enhance client well-being through effective communication and nutrition monitoring. Recognized for building strong relationships and delivering exceptional care, ensuring comfort and dignity for all clients. CPR certified and committed to compassionate caregiving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Baptist Memorial Hospital
02.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.

Retail Sales Associate

Walmart
05.2020 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

TTEC
01.2021 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Studies And College Prep

Columbus High School
Columbus
05.2020

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate caregiving
  • Compassionate patient care
  • CPR certified
  • Light housekeeping
  • Care plan implementation
  • Nutrition monitoring
  • Personal hygiene
  • Feeding support
  • Observational skills
  • Strong ethics
  • Time management
  • Organization
  • Effective communication
  • Retail sales
  • Cash handling

Certification

Certified Nursing Assistant

BLS/CPR Certification

Timeline

Personal Care Assistant

Baptist Memorial Hospital
02.2024 - Current

Customer Service Representative

TTEC
01.2021 - 12.2023

Retail Sales Associate

Walmart
05.2020 - 02.2024

High School Studies And College Prep

Columbus High School

Similar Profiles

CREATE PROFILE
Tracy Eubanks