Tracy Garner
Jayess
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
VANDERBILT LLC
San Francisco
06.2024 - 09.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts daily.
- Educated customers on promotions and new products effectively.
- Collaborated with team members to improve service quality.
- Utilized CRM software to track customer feedback and trends.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Healthcare Customer Service Representative
Harold medical center
Atlanta
07.2023 - 10.2024
- Responded to patient concerns with empathy and professionalism.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Educated patients on available services and healthcare processes.
- Assisted patients with appointment scheduling and insurance inquiries.
- Collaborated with healthcare teams to resolve patient issues promptly.
- Maintained accurate patient records using electronic health systems.
- Guided patients through billing processes and payment options.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Scheduled appointments for patients using the electronic health records system.
- Ensured that proper follow up was completed after each interaction with a customer.
- Trained new staff on customer service protocols and systems usage.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Managed incoming calls, ensuring efficient communication with patients.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
Education
M.D. - Medical Assistance
Garden State Science And Technology
Sommer, NJ 11.2025 - 06.2026
Franklin County High School
Meadville , MSSkills
- Customer support
- Customer service
- Client communication
- Customer engagement
- Appointment scheduling
- Invoice processing
- Data entry
- CRM software proficiency
- Microsoft Excel
- Sales support
- Task prioritization
- Conflict resolution
- Creative problem solving
- Team collaboration
- Professional telephone demeanor
- Database management
Timeline
M.D. - Medical Assistance
Garden State Science And Technology
11.2025 - 06.2026
Customer Service Representative
VANDERBILT LLC
06.2024 - 09.2025
Healthcare Customer Service Representative
Harold medical center
07.2023 - 10.2024
Franklin County High School