Tracy McCloude
McDonald's
JACKSON
31
years of professional experience
Experienced restaurant leader with a strong background in operations management, team leadership, inventory control, and time management. Known for training staff, resolving problems quickly, and keeping daily operations running smoothly.
Work History
General Manager
2 Years 8 Months- Directed daily restaurant operations, maintaining service flow and crew accountability.
- Managed schedules, labor deployment, and staffing coverage to support peak demand.
- Trained crew members on station procedures, food safety, and customer service standards.
- Monitored inventory levels, ordering, and product rotation to reduce waste.
- Enforced sanitation, quality, and compliance standards across kitchen and front counter.
- Resolved customer concerns promptly, preserving satisfaction and store reputation.
- Reviewed sales, labor, and operational reports to guide performance decisions.
Assistant Store Manager
1 Year- Coordinated shift schedules and staffing coverage to support labor efficiency and workflow continuity
- Monitored inventory levels and ordered supplies to maintain product availability and reduce shortages
- Resolved guest concerns promptly, protecting service standards and customer satisfaction
- Reconciled cash drawers and supported accurate register procedures during opening and closing duties
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
General Manager
6 Years 8 Months- Coordinated shift leaders and crew to improve consistency across all service areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Store Manager
21 Years 9 Months- Supervised daily restaurant operations, ensuring consistent service, cleanliness, and food quality standards
- Trained crew members on POS procedures, safety protocols, and customer service expectations
- Enforced food safety, sanitation, and operational compliance across front-of-house and kitchen areas
- Assisted general manager with performance coaching, team development, and daily operational follow-through
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Inventory control
Timeline
General Manager
McDonald's
02.2024 - 10.2026Read More
Assistant Store Manager
Wendy's International LLC
02.2023 - 02.2024Read More
General Manager
McDonald's
06.2017 - 02.2024Read More
Assistant Store Manager
McDonald's
08.1995 - 05.2017Read More
Montgomery County High School
High School Diploma
Read More